Customer Success Associate — Tenant Referencing

Barbon Group Ltd.; Chester; On-site; GBP 18,000 - 23,000; Full time

Job summary

Barbon Group Ltd. is seeking a motivated Customer Service Advisor to support tenants, landlords and letting agents across the UK. You will handle inbound calls and emails, guide customers through the referencing process, and build friendly relationships to ensure a smooth journey.

Join a busy, supportive team and take ownership of interactions to deliver an excellent customer experience every day.

Qualifications

• Has previous customer service experience (contact centre, retail, hospitality or similar).
• Loves helping people and takes pride in getting things right.
• Brings a positive, “can-do” attitude and enjoys working in a fast-paced environment.
• Has strong attention to detail and is comfortable working with processes and systems.
• Communicates clearly, confidently and professionally - both over the phone and in writing.

Responsibilities

• Build friendly, professional relationships with customers during a key moment in their lives.
• Handle inbound calls and emails, answering queries and guiding customers through the referencing process.
• Provide clear, accurate information to help customers feel confident and supported.
• Work closely with colleagues across the business to ensure a smooth journey for tenants, landlords and letting agents.
• Take ownership of each interaction, aiming to deliver a consistently excellent experience.

Skills

Customer service

Communication skills

Problem solving

Attention to detail

Team collaboration

Job description

Barbon Group Ltd. is seeking a motivated Customer Service Advisor to support tenants, landlords and letting agents across the UK. You will handle inbound calls and emails, guide customers through the referencing process, and build friendly relationships to ensure a smooth journey.

Join a busy, supportive team and take ownership of interactions to deliver an excellent customer experience every day.