Customer Service Representative

PIB Group; Dodleston; On-site; GBP 21,000 - 27,000; Full time

Job summary

PIB Group is seeking a customer-focused representative to support tenants and landlords through the referencing process. You will handle inbound calls and emails, provide accurate information, and guide customers toward a seamless move into their new homes.

The role emphasizes professional relationship-building, strong communication, and a proactive, detail-oriented approach in a fast-paced environment. Join a supportive team dedicated to delivering outstanding service.

Qualifications

• Experience in customer service roles such as contact centres, retail or hospitality.
• Clear and confident written and spoken communication.
• Able to follow processes and use systems to assist customers.

Responsibilities

• Build friendly, professional relationships with customers during key moments.
• Handle inbound calls and emails, guiding customers through referencing steps.
• Provide clear, accurate information to help customers feel supported.
• Collaborate with colleagues to ensure a smooth tenant journey for landlords, agents and tenants.
• Take ownership of interactions to deliver consistently excellent service.

Skills

Customer service experience

Strong communication

Attention to detail

Can-do attitude

Fast-paced environment

Job description

Are you passionate about delivering outstanding customer service and looking for a role where your work genuinely makes a difference? Join the UK’s largest tenant referencing and specialist lettings insurance company. With over 30 years’ experience, we’re the trusted experts for the lettings industry. We provide fast, accurate and reliable tenant references to landlords and letting agents, helping them find the very best tenants for their properties. In the last three years alone, we’ve referenced more than a million tenants! This is an excellent opportunity to be part of a successful, supportive and forward-thinking Customer Service team.

What will I be doing?

In this role, you’ll be a key part of a tenant’s move into their new home.

You Will

• Build friendly, professional relationships with customers during a key moment in their lives
• Handle inbound calls and emails, answering queries and guiding customers through the referencing process
• Provide clear, accurate information to help customers feel confident and supported
• Work closely with colleagues across the business to ensure a smooth journey for tenants, landlords and letting agents
• Take ownership of each interaction, aiming to deliver a consistently excellent experience

Every day is different - but your focus will always be on making things easier and better for our customers!

What skills and experience do I need?

We’re Looking For Someone Who

• Has previous customer service experience (contact centre, retail, hospitality or similar)
• Loves helping people and takes pride in getting things right
• Brings a positive, “can-do” attitude and enjoys working in a fast-paced environment
• Has strong attention to detail and is comfortable working with processes and systems
• Communicates clearly, confidently and professionally - both over the phone and in writing

If you’re hard-working, motivated and enjoy solving problems for customers, you’ll thrive here.

Our values - what it’s like to work with us

Our culture is built around our five core values which are at the heart of everything we do …

Empowerment for growth

• We trust you to make decisions, learn, develop and progress in your role

Innovation pioneers

• We welcome ideas to improve our service, processes and customer experience

Customer centricity

• You’ll put customers at the heart of every interaction and outcome

United as one team

• You’ll be part of a friendly, supportive and inclusive team that wins together

Accountable actions

• You’ll take ownership, keep your promises and always aim to do the right thing

Why join us?

• Be part of a well-established market leader with over 30 years’ success
• Play a meaningful role in helping people move into their homes
• Work in a collaborative, supportive team that invests in your growth

If you’re excited by the idea of combining great customer service with real impact, we’d love to hear from you.