Customer Service Representative

Barbon Group Ltd.; Lincoln; On-site; GBP 18,000 - 24,000; Full time

Job summary

Barbon Group Ltd. is seeking a proactive Customer Service Advisor to support tenants, landlords and letting agents during the tenant referencing process in the UK.

You will be the first point of contact, delivering clear information and helping customers feel confident throughout their journey. In this fast-paced role you’ll handle inbound calls and emails, build professional relationships and work with colleagues to ensure a smooth experience for all parties.

Qualifications

• Has previous customer service experience in contact centre, retail, hospitality or similar.
• Loves helping people and takes pride in getting things right.
• Communicates clearly and professionally over the phone and in writing.

Responsibilities

• Handle inbound calls and emails, answering queries and guiding customers through the referencing process.
• Build friendly, professional relationships with customers during a key moment in their lives.
• Provide clear, accurate information to help customers feel confident and supported.
• Work with colleagues across the business to ensure a smooth journey for tenants, landlords and letting agents.
• Take ownership of each interaction and strive to deliver an excellent customer experience.

Skills

Customer service

Communication

Problem solving

Attention to detail

Tools

CRM software

Job description

Are you passionate about delivering outstanding customer service and looking for a role where your work genuinely makes a difference?Join the UK’s largest tenant referencing and specialist lettings insurance company. With over 30 years’ experience, we’re the trusted experts for the lettings industry. We provide fast, accurate and reliable tenant references to landlords and letting agents, helping them find the very best tenants for their properties.In the last three years alone, we’ve referenced more than a million tenants!This is an excellent opportunity to be part of a successful, supportive and forward-thinking Customer Service team.What will I be doing?In this role, you’ll be a key part of a tenant’s move into their new home.You will:Build friendly, professional relationships with customers during a key moment in their livesHandle inbound calls and emails, answering queries and guiding customers through the referencing processProvide clear, accurate information to help customers feel confident and supportedWork closely with colleagues across the business to ensure a smooth journey for tenants, landlords and letting agentsTake ownership of each interaction, aiming to deliver a consistently excellent experienceEvery day is different - but your focus will always be on making things easier and better for our customers!What skills and experience do I need?We’re looking for someone who:Has previous customer service experience (contact centre, retail, hospitality or similar)Loves helping people and takes pride in getting things rightBrings a positive, “can-do” attitude and enjoys working in a fast-paced environmentHas strong attention to detail and is comfortable working with processes and systemsCommunicates clearly, confidently and professionally - both over the phone and in writingIf you’re hard-working, motivated and enjoy solving problems for customers, you’ll thrive here.Our values - what it’s like to work with usOur culture is built around our five core values which are at the heart of everything we do …Empowerment for growthWe trust you to make decisions, learn, develop and progress in your roleInnovation pioneersWe welcome ideas to improve our service, processes and customer experienceCustomer centricityYou’ll put customers at the heart of every interaction and outcomeUnited as one teamYou’ll be part of a friendly, supportive and inclusive team that wins togetherAccountable actionsYou’ll take ownership, keep your promises and always aim to do the right thingWhy join us?Be part of a well-established market leader with over 30 years’ successPlay a meaningful role in helping people move into their homesWork in a collaborative, supportive team that invests in your growthIf you’re excited by the idea of combining great customer service with real impact, we’d love to hear from you.