Customer Service Specialist FO-VC

Kuehne + Nagel AS; Basingstoke; On-site; GBP 23,000 - 31,000; Full time

Job summary

A leading logistics company in Basingstoke is seeking a motivated Customer Service Specialist to provide operational support and high levels of customer service. Responsibilities include managing shipments, compliance with regulations, and addressing issues during transportation. Candidates should have excellent customer service and communication skills, along with five GCSEs including Maths and English. This role offers a rewarding work environment with comprehensive employee benefits.

Benefits

Kuehne+Nagel pension plan

Route 2 Rewards scheme

Employee assistance programme providing 24/7 GP access

Qualifications

• Some understanding or experience in logistics is preferable.

Responsibilities

• Provide operational support for specific customers and team members.
• Liaise with relevant parties to organise the movement of goods.
• Deal with shipment issues and update the client.
• Work with customs for compliance with HMRC regulations.
• Process sales and purchase invoices.

Skills

Excellent Customer Service skills

Strong communication and interpersonal skills

Ability to work to deadlines

Education

Five GCSEs at grades 3 – 9 / A*-D (including Maths & English)

Job description

It's more than a job

When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

We are currently recruiting for motivated and enthusiastic individuals to join our hugely successful Road Logistics in Basingstoke as a Customer service Specialist. This is an exciting opportunity to join one of the world’s leading logistics and freight forwarding companies and will help you to gain an insight into the industry and help you to forge a career in a global organisation.Your role is to provide high levels of customer service and operational support to our high-profile client base by processing and monitoring shipments. Compliance is very important within this vertical so attention to detail is key.

How you create impact

• Provide operational support for specific customers and team members.
• To liaise with all relevant parties throughout the shipment to organise the movement of goods
• To deal with any issues that may arise during a shipment and ensure the client is updated
• Work with the customs department and customer to ensure full compliance with HMRC regulations.
• Work in accordance with specific customer SOPs
• To process sales and purchase invoices
• Working at all times to enable and develop a team culture
• Completing any reasonable task requested of you by your supervisor/manager in a timely manner.
• When deemed necessary, aiding in the completion of other departmental work to ensure efficiency and effectiveness of the department as a whole to ensure customer service, internal or external, is continually maintained
• To understand and adhere to the health and safety regulations at all times to ensure the safety of yourself and your colleagues.
• Ensure that all compliance and related training is up to date.

What we would like you to bring

• Some understanding or experience in logistics is preferable
• Five GCSEs at grades 3 – 9 / A*-D (including Maths & English)
• Excellent Customer Service skills
• Ability to work to deadlines
• Strong communication and interpersonal skills

What's in it for you

If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme, which offers everything from discounts, benefit information, recognition and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.