Customer Service Specialist — Fast Resolutions & Growth

MPJ Recruitment Ltd; Aberford; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Full training

Career progression

Holiday entitlement

Job summary

MPJ Recruitment Ltd is seeking a Customer Service Representative to join our busy Operations Team in the United Kingdom. You will be the main contact for customers, handling account queries, appointments, technical questions and complaints with ownership from start to finish.

The role involves phone, email and web chat support, resolving issues efficiently, and helping customers get the most from digital self-service options.

Qualifications

• Experience delivering great customer service and solutions.

Responsibilities

• Support customers via phone, email and web chat.
• Take ownership of enquiries and deliver first-time resolutions.
• Handle customer queries and complaints professionally.
• Collaborate with internal teams to resolve issues quickly and effectively.
• Encourage use of digital self-service options.
• Aim to meet and exceed team KPIs.

Skills

Customer service

Job description

MPJ Recruitment Ltd is seeking a Customer Service Representative to join our busy Operations Team in the United Kingdom. You will be the main contact for customers, handling account queries, appointments, technical questions and complaints with ownership from start to finish.

The role involves phone, email and web chat support, resolving issues efficiently, and helping customers get the most from digital self-service options.