British English Customer Support Pro — Multichannel

The Resume Database; Greater London; On-site; GBP 20,000 - 30,000; Full time

Job summary

The Resume Database is seeking a Customer Service Representative to provide high-quality support to customers. This role requires applicants to be based in the United Kingdom, preferably in Manchester or London, and to have a clear British English accent.

The candidate will handle customer inquiries, resolve issues efficiently, and ensure a positive experience across all communication channels. Duties include responding to inquiries, troubleshooting issues, and maintaining records. Previous experience in customer service is preferred.

Qualifications

• Must be based in the United Kingdom (preferably Manchester or London).
• Must have a clear British English accent (native or near-native level required).
• Previous experience in customer service or a related role is preferred.

Responsibilities

• Respond to customer inquiries via phone, email, chat, or other support channels in a timely and professional manner.
• Provide accurate information regarding products, services, billing, and account-related concerns.
• Troubleshoot and resolve customer issues or elevate complex cases to the appropriate department.
• Maintain accurate records of customer interactions in CRM or ticketing systems.
• Process customer requests such as orders, refunds, or account updates.

Skills

Strong communication skills

Problem-solving skills

Attention to detail

Multitasking

Basic computer skills

Tools

CRM tools

Ticketing systems

Job description

The Resume Database is seeking a Customer Service Representative to provide high-quality support to customers. This role requires applicants to be based in the United Kingdom, preferably in Manchester or London, and to have a clear British English accent.

The candidate will handle customer inquiries, resolve issues efficiently, and ensure a positive experience across all communication channels. Duties include responding to inquiries, troubleshooting issues, and maintaining records. Previous experience in customer service is preferred.