Customer Service Supervisor, Healthcare Support

Medequip co; Telford; Hybrid; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Continued professional development,培训

Free DBS check

21 days holiday increasing to 25 days

Pension and healthcare schemes

Life assurance

Cycle to work scheme

Care First employee assistance program

Job summary

Medequip Assistive Technologies in the United Kingdom is seeking a Customer Service Supervisor to lead the customer service team and deliver first-class support to internal and external customers.

The role includes coordinating work at depots, liaising with therapists and nurses, using MS Office, and ensuring adherence to Medequip procedures; salary £27,587 per annum with 37.5 hours per week.

Qualifications

• Minimum of 3 years in a public, healthcare or service-based industry role.
• Comprehensive knowledge and usage of MS Office packages.

Responsibilities

• Oversee day-to-day distribution of work within the customer service team.
• Provide supervision to ensure a first-class service to internal and external customers.
• Investigate non-compliances and liaise with other departments to minimise delays at depots.
• Maintain friendly and professional telephone communication with occupational therapists, physiotherapists and district nurses.
• Ensure timely and accurate email communication and adherence to Medequip procedures.
• Utilise IT systems for fast data entry and support the Operational team on short- and medium-term objectives.

Tools

MS Office

Job description

Medequip Assistive Technologies in the United Kingdom is seeking a Customer Service Supervisor to lead the customer service team and deliver first-class support to internal and external customers.

The role includes coordinating work at depots, liaising with therapists and nurses, using MS Office, and ensuring adherence to Medequip procedures; salary £27,587 per annum with 37.5 hours per week.