Customer Service & Service Planning Coordinator

Pertemps Daventry; Daventry; On-site; GBP 28,000 - 35,000; Full time

Benefits offered by this job

Full training provided

Career development and progression

Supportive and collaborative team

Comprehensive benefits package

Health and wellbeing support

Culture of trust and accountability

Job summary

Pertemps Daventry is recruiting a Customer Support Service Planner for a full-time, permanent role based in Daventry. You will coordinate workshop and field service visits, manage customer communications by telephone and email, and support operations from quotation through to invoice.

The role requires strong planning, organisation and the ability to liaise confidently with customers and engineers. This is a customer-focused role within a global market leader, offering full training, career

Qualifications

• Excellent communication and interpersonal skills.
• Strong organisational and planning abilities.
• Ability to prioritise workloads and meet deadlines.
• Professional telephone manner.
• Strong Microsoft Office skills.
• SAP experience desirable.
• Good English and Maths skills.

Responsibilities

• Planning and coordinating workshop and site service visits.
• Liaising with customers via telephone and email.
• Scheduling repairs, maintenance work, and warranty claims.
• Coordinating deliveries and collections with the Logistics Team.
• Managing the Engineer and Technical Support planning board.
• Providing customers with RAMS, certifications, and service documentation.
• Supporting internal service systems (full training provided).
• Handling customer enquiries regarding pricing, invoices, and deliveries.
• Managing stock returns, credit notes, and service administration.
• Working closely with Service Engineers and support teams to ensure excellent customer service delivery.

Skills

Customer service

Planning

Scheduling

Administration

Communication

Tools

SAP

Microsoft Office

Job description

Pertemps Daventry is recruiting a Customer Support Service Planner for a full-time, permanent role based in Daventry. You will coordinate workshop and field service visits, manage customer communications by telephone and email, and support operations from quotation through to invoice.

The role requires strong planning, organisation and the ability to liaise confidently with customers and engineers. This is a customer-focused role within a global market leader, offering full training, career