Service Planner

Osprey Engineering Solutions; Daventry; On-site; GBP 26,000 - 34,000; Full time

Job summary

Osprey Engineering Solutions Ltd is seeking a Service Planner to join a Daventry team. You will link customers with field engineers, plan and coordinate service visits, and ensure safe, efficient operations across the UK.

The role focuses on scheduling workloads, maintaining accurate records, and delivering excellent customer service. A strong planning mindset and IT skills are essential for success.

Qualifications

• Excellent planning, organisation and time management.
• Strong communication skills and confidence building relationships across teams.
• Ability to manage multiple priorities in a busy environment.
• Good IT skills, including Microsoft Office.
• A proactive, solution-focused approach.
• A commitment to excellent customer service.

Responsibilities

• Schedule and manage Field Service Engineer workloads to maximise efficiency and customer satisfaction.
• Plan service visits and adapt to changing priorities throughout the day.
• Allocate and monitor work orders from booking through to completion.
• Ensure engineers have information and resources to work safely and effectively.
• Arrange service visits with customers and keep them updated.
• Respond to enquiries professionally and promptly.
• Provide documentation such as risk assessments, method statements and engineer certifications.
• Ensure every customer has a positive, professional experience.
• Keep business systems (including SAP) accurate and up to date.
• Coordinate specialist equipment and calibration tools when needed.
• Work with engineering, sales and operations teams to meet customer requirements.
• Suggest improvements that help the team work smarter.

Skills

Planning

Communication

Time management

Multi-priority management

Proactive, solution-focused

Customer service

Tools

SAP

Job description

Service Planner

Location: Daventry

Full-time

About the company

Osprey Engineering Solutions are hiring on behalf of a well-established global industrial engineering company with a strong UK service operation, supporting customers across the country with specialist equipment, servicing and calibration within the power generation industry. They're known for innovation, a collaborative culture and a real commitment to developing their people.

We're looking for a Service Planner to join a friendly, supportive team in Daventry. As the link between customers and field-based engineers, you'll make sure the service operation runs smoothly, efficiently and safely, so that customers across the UK get an outstanding experience.

What you'll be doing

• Scheduling and managing Field Service Engineer workloads to maximise efficiency and customer satisfaction
• Planning service visits and adapting to changing priorities throughout the day
• Allocating and monitoring work orders from booking through to completion
• Making sure engineers have the information and resources to work safely and effectively
• Arranging service visits with customers and keeping them updated
• Responding to enquiries professionally and promptly
• Providing documentation such as risk assessments, method statements and engineer certifications
• Ensuring every customer has a positive, professional experience
• Keeping business systems (including SAP) accurate and up to date
• Coordinating specialist equipment and calibration tools when needed
• Working with engineering, sales and operations teams to meet customer requirements
• Suggesting improvements that help the team work smarter

What we're looking for

Essential

• Excellent planning, organisation and time management skills
• Strong communication skills and confidence building relationships across teams
• Ability to manage multiple priorities in a busy environment
• Good IT skills, including Microsoft Office
• A proactive, solution-focused approach
• A commitment to excellent customer service

Desirable

• Experience in planning, scheduling, administration or coordination
• Knowledge of SAP or similar business systems
• Experience in a service, engineering, logistics or operational environment
• Understanding of resource planning or workforce scheduling