Field Service Scheduler: Planning & Customer Experience

Osprey Engineering Solutions Ltd; Daventry; On-site; GBP 26,000 - 34,000; Full time

Job summary

Osprey Engineering Solutions Ltd is seeking a Service Planner to join a Daventry team. You will link customers with field engineers, plan and coordinate service visits, and ensure safe, efficient operations across the UK.

The role focuses on scheduling workloads, maintaining accurate records, and delivering excellent customer service. A strong planning mindset and IT skills are essential for success.

Qualifications

• Excellent planning, organisation and time management.
• Strong communication skills and confidence building relationships across teams.
• Ability to manage multiple priorities in a busy environment.
• Good IT skills, including Microsoft Office.
• A proactive, solution-focused approach.
• A commitment to excellent customer service.

Responsibilities

• Schedule and manage Field Service Engineer workloads to maximise efficiency and customer satisfaction.
• Plan service visits and adapt to changing priorities throughout the day.
• Allocate and monitor work orders from booking through to completion.
• Ensure engineers have information and resources to work safely and effectively.
• Arrange service visits with customers and keep them updated.
• Respond to enquiries professionally and promptly.
• Provide documentation such as risk assessments, method statements and engineer certifications.
• Ensure every customer has a positive, professional experience.
• Keep business systems (including SAP) accurate and up to date.
• Coordinate specialist equipment and calibration tools when needed.
• Work with engineering, sales and operations teams to meet customer requirements.
• Suggest improvements that help the team work smarter.

Skills

Planning

Communication

Time management

Multi-priority management

Proactive, solution-focused

Customer service

Tools

SAP

Job description

Osprey Engineering Solutions Ltd is seeking a Service Planner to join a Daventry team. You will link customers with field engineers, plan and coordinate service visits, and ensure safe, efficient operations across the UK.

The role focuses on scheduling workloads, maintaining accurate records, and delivering excellent customer service. A strong planning mindset and IT skills are essential for success.