Service Planning Specialist - Customer Support

Pertemps Daventry; Daventry; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Full training provided

Career development

Team environment

Benefits package

Health and wellbeing

Culture of trust

Job summary

Pertemps Daventry is seeking a Customer Support Service Planner to join a leading, global organisation based in Daventry. You will coordinate service activities, manage customer communications, and support workshop and field service operations from quotation through to invoice.

The ideal candidate will have experience in customer service or planning, strong organisational skills, and a proactive approach. Full training is provided and you will work within a collaborative, customer-focused team.

Qualifications

• Experience in customer service, planning, scheduling or administration.
• Excellent communication and interpersonal skills.
• Strong organisational and planning abilities.
• Ability to prioritise workloads and meet deadlines.
• Professional telephone manner.
• Strong Microsoft Office skills.
• SAP experience desirable.
• Good English and Maths skills.
• Customer-focused with a proactive approach to problem solving.

Responsibilities

• Coordinate service visits for workshops and sites.
• Manage customer communications via phone and email.
• Schedule repairs, maintenance, and warranty work.
• Coordinate deliveries and collections with Logistics.
• Maintain the planning board for engineers and technical support.
• Provide RAMS, certifications, and service documentation.
• Support internal service systems (full training provided).
• Assist with pricing, invoicing, and deliveries inquiries.
• Handle stock returns and service administration.
• Collaborate with engineers and support teams to ensure excellent service.

Skills

Customer service

Planning

Scheduling

Administration

Microsoft Office

Tools

SAP

Job description

Pertemps Daventry is seeking a Customer Support Service Planner to join a leading, global organisation based in Daventry. You will coordinate service activities, manage customer communications, and support workshop and field service operations from quotation through to invoice.

The ideal candidate will have experience in customer service or planning, strong organisational skills, and a proactive approach. Full training is provided and you will work within a collaborative, customer-focused team.