Customer Support Planner

Pertemps Daventry; Daventry; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Full training provided

Career development

Team environment

Benefits package

Health and wellbeing

Culture of trust

Job summary

Pertemps Daventry is seeking a Customer Support Service Planner to join a leading, global organisation based in Daventry. You will coordinate service activities, manage customer communications, and support workshop and field service operations from quotation through to invoice.

The ideal candidate will have experience in customer service or planning, strong organisational skills, and a proactive approach. Full training is provided and you will work within a collaborative, customer-focused team.

Qualifications

• Experience in customer service, planning, scheduling or administration.
• Excellent communication and interpersonal skills.
• Strong organisational and planning abilities.
• Ability to prioritise workloads and meet deadlines.
• Professional telephone manner.
• Strong Microsoft Office skills.
• SAP experience desirable.
• Good English and Maths skills.
• Customer-focused with a proactive approach to problem solving.

Responsibilities

• Coordinate service visits for workshops and sites.
• Manage customer communications via phone and email.
• Schedule repairs, maintenance, and warranty work.
• Coordinate deliveries and collections with Logistics.
• Maintain the planning board for engineers and technical support.
• Provide RAMS, certifications, and service documentation.
• Support internal service systems (full training provided).
• Assist with pricing, invoicing, and deliveries inquiries.
• Handle stock returns and service administration.
• Collaborate with engineers and support teams to ensure excellent service.

Skills

Customer service

Planning

Scheduling

Administration

Microsoft Office

Tools

SAP

Job description

Pertemps Daventry are currently recruiting for a Customer Support Service Planner to join the team at one of our established companies based in Daventry. This is an exciting opportunity to join a global market leader and play a key role in supporting customers, engineers, and service operations.

The Role

As a Customer Support Service Planner, you will be responsible for coordinating service activities, managing customer communications, and supporting the smooth running of workshop and field service operations. You will work as part of a dedicated, customer-focused team, ensuring service requirements are delivered efficiently from quotation through to invoice.

Key Responsibilities

• Planning and coordinating workshop and site service visits
• Liaising with customers via telephone and email
• Scheduling repairs, maintenance work, and warranty claims
• Coordinating deliveries and collections with the Logistics Team
• Managing the Engineer and Technical Support planning board
• Providing customers with RAMS, certifications, and service documentation
• Supporting internal service systems (full training provided)
• Handling customer enquiries regarding pricing, invoices, and deliveries
• Managing stock returns, credit notes, and service administration
• Working closely with Service Engineers and support teams to ensure excellent customer service delivery

The Ideal Candidate

• Previous experience in a Customer Service, Planning, Scheduling, Service Coordinator, or Administration role
• Excellent communication and interpersonal skills
• Strong organisational and planning abilities
• Ability to prioritise workloads and meet deadlines
• Professional telephone manner
• Strong Microsoft Office skills
• SAP experience desirable
• Good English and Maths skills
• Customer-focused with a proactive approach to problem solving

What's On Offer?

• Full training provided
• Career development and progression opportunities
• Supportive and collaborative team environment
• Comprehensive benefits package
• Health and wellbeing support
• Culture of trust, accountability, and continuous learning

This is a fantastic opportunity for an organised and customer-focused professional looking to develop a long-term career within a respected global business.