Customer Support Service Planner

Pertemps Daventry; Daventry; On-site; GBP 28,000 - 35,000; Full time

Benefits offered by this job

Full training provided

Career development and progression

Supportive and collaborative team

Comprehensive benefits package

Health and wellbeing support

Culture of trust and accountability

Job summary

Pertemps Daventry is recruiting a Customer Support Service Planner for a full-time, permanent role based in Daventry. You will coordinate workshop and field service visits, manage customer communications by telephone and email, and support operations from quotation through to invoice.

The role requires strong planning, organisation and the ability to liaise confidently with customers and engineers. This is a customer-focused role within a global market leader, offering full training, career

Qualifications

• Excellent communication and interpersonal skills.
• Strong organisational and planning abilities.
• Ability to prioritise workloads and meet deadlines.
• Professional telephone manner.
• Strong Microsoft Office skills.
• SAP experience desirable.
• Good English and Maths skills.

Responsibilities

• Planning and coordinating workshop and site service visits.
• Liaising with customers via telephone and email.
• Scheduling repairs, maintenance work, and warranty claims.
• Coordinating deliveries and collections with the Logistics Team.
• Managing the Engineer and Technical Support planning board.
• Providing customers with RAMS, certifications, and service documentation.
• Supporting internal service systems (full training provided).
• Handling customer enquiries regarding pricing, invoices, and deliveries.
• Managing stock returns, credit notes, and service administration.
• Working closely with Service Engineers and support teams to ensure excellent customer service delivery.

Skills

Customer service

Planning

Scheduling

Administration

Communication

Tools

SAP

Microsoft Office

Job description

Pertemps Daventry seeks a Customer Support Service Planner for a full-time, permanent post in Daventry, paying £28,000 to £35,000 annually. The successful candidate will coordinate workshop and field service visits, manage customer communications by telephone and email, and support operations from quotation through to invoice. Strong planning, organisation, and communication skills are essential, alongside the ability to liaise confidently with customers and engineers. Working as part of a customer-focused team, the planner ensures service requirements are delivered efficiently, maintaining accurate records and supporting smooth day-to-day running of workshop and site activities. Applicants should demonstrate reliability, attention to detail, and competence in handling multiple priorities within a professional service setting.

Pertemps Daventry are currently recruiting for a Customer Support Service Planner to join the team at one of our established companies based in Daventry. This is an exciting opportunity to join a global market leader and play a key role in supporting customers, engineers, and service operations.

The Role

As a Customer Support Service Planner, you will be responsible for coordinating service activities, managing customer communications, and supporting the smooth running of workshop and field service operations. You will work as part of a dedicated, customer-focused team, ensuring service requirements are delivered efficiently from quotation through to invoice.

Key Responsibilities

• Planning and coordinating workshop and site service visits
• Liaising with customers via telephone and email
• Scheduling repairs, maintenance work, and warranty claims
• Coordinating deliveries and collections with the Logistics Team
• Managing the Engineer and Technical Support planning board
• Providing customers with RAMS, certifications, and service documentation
• Supporting internal service systems (full training provided)
• Handling customer enquiries regarding pricing, invoices, and deliveries
• Managing stock returns, credit notes, and service administration
• Working closely with Service Engineers and support teams to ensure excellent customer service delivery

Ideal Candidate

• Previous experience in a Customer Service, Planning, Scheduling, Service Coordinator, or Administration role
• Excellent communication and interpersonal skills
• Strong organisational and planning abilities
• Ability to prioritise workloads and meet deadlines
• Professional telephone manner
• Strong Microsoft Office skills
• SAP experience desirable
• Good English and Maths skills
• Customer-focused with a proactive approach to problem solving

What's On Offer?

• Full training provided
• Career development and progression opportunities
• Supportive and collaborative team environment
• Comprehensive benefits package
• Health and wellbeing support
• Culture of trust, accountability, and continuous learning

This is a fantastic opportunity for an organised and customer-focused professional looking to develop a long-term career within a respected global business.