Customer Service & Service Operations Coordinator

Rolls-Royce plc; Heybridge; On-site; GBP 28,000 - 36,000; Full time

Job summary

Rolls-Royce plc is seeking a Service Operations Coordinator to join our Heybridge site. You will manage day-to-day customer enquiries, process and fulfil orders, and coordinate service activities to ensure high-quality delivery.

The role requires strong communication, stakeholder management, and the ability to handle multiple priorities in a fast-paced environment. You will work closely with internal teams, suppliers, and service partners to meet customer expectations.

Qualifications

• Experience in service coordination, customer operations, order management or operational support.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong communication and stakeholder management skills.

Responsibilities

• Deliver excellent customer service and manage day-to-day enquiries related to orders, products, returns and services.
• Process and fulfil customer orders, including quotations, sales/work orders, acknowledgements and ERP updates.
• Build strong relationships with customers, internal teams, suppliers and service partners to meet customer needs.
• Coordinate travel, accommodation and hospitality arrangements for service staff and visiting customers.

Skills

Strong communication

Stakeholder management

Attention to detail

Time management

Tools

ERP systems

MS Office

Job description

Rolls-Royce plc is seeking a Service Operations Coordinator to join our Heybridge site. You will manage day-to-day customer enquiries, process and fulfil orders, and coordinate service activities to ensure high-quality delivery.

The role requires strong communication, stakeholder management, and the ability to handle multiple priorities in a fast-paced environment. You will work closely with internal teams, suppliers, and service partners to meet customer expectations.