Customer Operations & Fulfillment Coordinator

rollsroyce; Heybridge; On-site; GBP 28,000 - 36,000; Full time

Job summary

Rolls-Royce in Heybridge is seeking a Service Operations Coordinator to manage day-to-day customer inquiries, orders and service activities. You will coordinate with internal teams, suppliers and partners to ensure timely delivery and high service levels.

The role requires strong organisation, excellent communication, and experience with ERP systems. This site-based position offers opportunities to contribute to high-performance solutions within a global engineering environment.

Qualifications

• Previous experience within service coordination, customer operations, order management, or operational support roles.
• Experience using ERP systems.
• Strong communication and stakeholder management skills.
• Highly organised with strong attention to detail.
• Ability to manage multiple priorities within a fast-paced environment.

Responsibilities

• Deliver excellent customer service, managing day-to-day enquiries relating to orders, products, returns, and services.
• Process and fulfil customer orders, including quotations, sales/work orders, acknowledgements, and ERP system updates.
• Build strong relationships with customers, internal teams, suppliers, and service partners to ensure customer needs are met.
• Monitor order progress, stock availability, delivery expectations, and customer accounts to support efficient service delivery.
• Support customer issue resolution, including logging complaints in line with ISO 9001:2015 and coordinating technical support where required.
• Coordinate travel, accommodation, and hospitality arrangements for Service Support staff and visiting customers.
• First level Export Control classification of spares and in service equipment.

Skills

Service coordination

Order management

ERP systems

Communication skills

Stakeholder management

Attention to detail

MS Office

Multitasking

Education

Level 2 qualification in Business Administration or Customer Service

Tools

SAP

MS Excel

Job description

Rolls-Royce in Heybridge is seeking a Service Operations Coordinator to manage day-to-day customer inquiries, orders and service activities. You will coordinate with internal teams, suppliers and partners to ensure timely delivery and high service levels.

The role requires strong organisation, excellent communication, and experience with ERP systems. This site-based position offers opportunities to contribute to high-performance solutions within a global engineering environment.