Service Operations Coordinator

Rolls-Royce plc; Heybridge; On-site; GBP 28,000 - 36,000; Full time

Job summary

Rolls-Royce plc is seeking a Service Operations Coordinator to join our Heybridge site. You will manage day-to-day customer enquiries, process and fulfil orders, and coordinate service activities to ensure high-quality delivery.

The role requires strong communication, stakeholder management, and the ability to handle multiple priorities in a fast-paced environment. You will work closely with internal teams, suppliers, and service partners to meet customer expectations.

Qualifications

• Experience in service coordination, customer operations, order management or operational support.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong communication and stakeholder management skills.

Responsibilities

• Deliver excellent customer service and manage day-to-day enquiries related to orders, products, returns and services.
• Process and fulfil customer orders, including quotations, sales/work orders, acknowledgements and ERP updates.
• Build strong relationships with customers, internal teams, suppliers and service partners to meet customer needs.
• Coordinate travel, accommodation and hospitality arrangements for service staff and visiting customers.

Skills

Strong communication

Stakeholder management

Attention to detail

Time management

Tools

ERP systems

MS Office

Job description

Job Description Service Operations Coordinator Full Time Location Heybridge

At Rolls-Royce we are proud to be a business that has truly helped to shape the modern world and are committed to always being a force for progress; powering, protecting and connecting people everywhere. By joining Rolls-Royce, you'll have the opportunity to work on world-class solutions, supported by a culture that believes individuality is our greatest strength, and all perspectives, experiences and backgrounds help us innovate and enable our high-performance culture.

What you will be doing:

Deliver excellent customer service, managing day-to-day enquiries relating to orders, products, returns, and services Process and fulfil customer orders, including quotations, sales/work orders, acknowledgements, and ERP system updates Build strong relationships with customers, internal teams, suppliers, and service partners to ensure customer needs are met Monitor order progress, stock availability, delivery expectations, and customer accounts to support efficient service delivery Support customer issue resolution, including logging complaints in line with ISO 9001:2015 and coordinating technical support where required Coordinate travel, accommodation, and hospitality arrangements for Service Support staff and visiting customers First level Export Control classification of spares and in service equipment

Qualifications

Previous experience within service coordination, customer operations, order management, or operational support roles, with the ability to manage multiple priorities within a fast-paced environment. Experience using ERP systems. Strong communication and stakeholder management skills. Highly organised with strong attention to detail. Ability to manage multiple priorities within a fast-paced environment. Strong Microsoft Office, MS Office, Word, Excel skills. Must be within reasonable commuting distance to Heybridge due to the site-based nature of the role.

Preferred requirements:

• SAP system experience.
• Experience within engineering, manufacturing, aerospace, automotive, or technical environments.
• Experience with order processing, service coordination, or operational support.
• Level 2 qualification in Business Administration or Customer Service (desirable)

Power Systems is the Rolls-Royce business which provides world-class power solutions and complete life-cycle support under our product and solution brand mtu. Through digitalisation and electrification, we strive to develop drive and power generation solutions that provide answers to the challenges posed by the rapidly growing societal demands for energy and mobility. We deliver and service comprehensive, powerful and reliable systems, based on both gas and diesel engines, as well as electrified hybrid systems. These technologically advanced solutions serve our customers in the marine and infrastructure sectors worldwide. Our vision is to ensure that the excellence and ingenuity that shaped our history continues into our future. Our multi-year transformation programme aims to turn Rolls-Royce into a high-performing, competitive, resilient and growing company. Join us, and it can be your future vision too.

Rolls-Royce are committed to being a respectful, inclusive, and non-discriminatory workplace where individuality is valued, diverse perspectives fuel innovation, and everyone can thrive. As part of our selection process, candidates in certain locations may be asked to complete an online assessment, which can include cognitive and behavioural aptitude testing relevant to the role. If required, full instructions for the next steps will be provided.

Type of Contract Permanent

At the heart of our business is the unrivalled dedication and technical expertise of our people. To support them we provide an environment of caring and belonging where everyone is themselves and supports each other. Discover how you can contribute your unique skills to our dynamic team. We invite you to keep track of any applications and explore our exciting career opportunities. Thank you for considering a rewarding career with us where your talent and passion matter. Our vacancies are always up to date. Once a vacancy has been filled, the advertisement will be removed from our website. You can find further information regarding your application in our FAQ section.