Customer-Focused Service Operations Coordinator

Rolls--royce

Heybridge

On-site

GBP 26,000 - 32,000

Full time

6 days ago

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Job summary

Rolls-Royce is seeking a Service Operations Coordinator to provide first-class support for sales and services to a portfolio of customers and internal staff. The role is customer-facing, handling orders, enquiries, and service matters with an emphasis on timely, accurate ERP updates.

You will build relationships across teams, monitor delivery, and coordinate travel and hospitality for staff and customers. Based in Heybridge, this is a site-based, full-time position requiring organisation and

Qualifications

Experience in service coordination, customer operations, or order management.
Experience using ERP systems.
Strong communication and stakeholder management skills.
Highly organised with strong attention to detail.
Ability to manage multiple priorities in a fast-paced environment.
Proximity to Heybridge due to site-based role.

Responsibilities

Deliver excellent customer service, managing day-to-day enquiries relating to orders, products, returns, and services.
Process and fulfil customer orders, including quotations, sales/work orders, acknowledgements, and ERP system updates.
Build relationships with customers, internal teams, suppliers, and service partners to meet needs.
Monitor order progress, stock availability, delivery expectations, and customer accounts.
Support issue resolution and coordinate technical support where required.
Coordinate travel, accommodation, and hospitality for staff and visiting customers.