On-Site Service Operations Coordinator (Heybridge)

Rolls-Royce; Ingatestone; On-site; GBP 30,000 - 38,000; Full time

Job summary

Rolls-Royce in Heybridge is seeking a Service Operations Coordinator to support sales and services for a portfolio of customers. You will manage day-to-day inquiries, process orders, and coordinate ERP updates, ensuring accuracy and timely delivery.

The role requires strong communication and organisation, experience with ERP systems, and the ability to juggle priorities in a fast-paced environment. You will collaborate with internal teams, service partners, and customers to optimise service

Qualifications

• Experience in service coordination or order management.
• Experience using ERP systems.
• Strong communication and stakeholder management.
• Highly organised with attention to detail.

Responsibilities

• Deliver customer service for orders, products, returns and services.
• Process and fulfil orders, quotations, and ERP updates.
• Build relationships with customers, internal teams, suppliers and partners.
• Monitor order progress, stock, delivery expectations, and accounts.
• Support issue resolution and coordinate technical support.
• Coordinate travel, accommodation and hospitality for staff and customers.
• First level export control classification of spares and in service equipment.

Skills

ERP systems

Customer operations

Order management

Stakeholder management

MS Office

Education

Level 2 qualification in Business Administration or Customer Service

Tools

SAP

Job description

Rolls-Royce in Heybridge is seeking a Service Operations Coordinator to support sales and services for a portfolio of customers. You will manage day-to-day inquiries, process orders, and coordinate ERP updates, ensuring accuracy and timely delivery.

The role requires strong communication and organisation, experience with ERP systems, and the ability to juggle priorities in a fast-paced environment. You will collaborate with internal teams, service partners, and customers to optimise service