Service Operations Coordinator

Rolls-Royce; Maldon; On-site; GBP 26,000 - 36,000; Full time

Job summary

Rolls-Royce Heybridge is seeking a Service Operations Coordinator to provide proactive support for sales and services across a customer portfolio. The role is customer-facing, requiring responsiveness to issues before they impact customers.

You will manage orders, quotations, and ERP updates, build strong relationships with customers and internal teams, and help ensure on-time delivery and service quality at Rolls-Royce.

Qualifications

• Experience in service coordination, customer operations, order management or operational support.
• Strong communication and stakeholder management skills.
• Highly organised with strong attention to detail.

Responsibilities

• Deliver excellent customer service, managing day-to-day enquiries relating to orders, products, returns and services.
• Process and fulfil customer orders, including quotations, sales/work orders, acknowledgements and ERP updates.
• Build strong relationships with customers, internal teams, suppliers and service partners to ensure needs are met.
• Monitor order progress, stock availability and delivery expectations to support service delivery.
• Coordinate travel, accommodation and hospitality for Service Support staff and visiting customers.

Skills

Customer service

Communication

Organisational skills

MS Office

Tools

ERP systems

Job description

Job Description

Service Operations Coordinator

Full Time

Location Heybridge

Job Description

At Rolls-Royce we are proud to be a business that has truly helped to shape the modern world and are committed to always being a force for progress; powering, protecting and connecting people everywhere.

By joining Rolls-Royce, you'll have the opportunity to work on world-class solutions, supported by a culture that believes individuality is our greatest strength, and all perspectives, experiences and backgrounds help us innovate and enable our high-performance culture.

As the Service Operations Coordinator you will provide excellent support for sales & services to a portfolio of customers and internal staff. The role is customer-facing and requires you to be reactive to issues that you are aware of before it becomes a problem for the customer.

What you will be doing:

• Deliver excellent customer service, managing day-to-day enquiries relating to orders, products, returns, and services
• Process and fulfil customer orders, including quotations, sales/work orders, acknowledgements, and ERP system updates
• Build strong relationships with customers, internal teams, suppliers, and service partners to ensure customer needs are met
• Monitor order progress, stock availability, delivery expectations, and customer accounts to support efficient service delivery
• Support customer issue resolution, including logging complaints in line with ISO 9001:2015 and coordinating technical support where required
• Coordinate travel, accommodation, and hospitality arrangements for Service Support staff and visiting customers
• First level Export Control classification of spares and in service equipment

Position Qualifications

• Previous experience within service coordination, customer operations, order management, or operational support roles, with the ability to manage multiple priorities within a fast-paced environment.
• Experience using ERP systems.
• Strong communication and stakeholder management skills.
• Highly organised with strong attention to detail.
• Ability to manage multiple priorities within a fast-paced environment.
• Strong Microsoft Office, MS Office, Word, Excel skills.
• Must be within reasonable commuting distance to Heybridge due to the site-based nature of the role.

Preferred requirements:

• SAP system experience.
• Experience within engineering, manufacturing, aerospace, automotive, or technical environments.
• Experience with order processing, service coordination, or operational support.
• Level 2 qualification in Business Administration or Customer Service (desirable)

Power Systems is the Rolls-Royce business which provides world-class power solutions and complete life-cycle support under our product and solution brand mtu. Through digitalisation and electrification, we strive to develop drive and power generation solutions that provide answers to the challenges posed by the rapidly growing societal demands for energy and mobility.

We deliver and service comprehensive, powerful and reliable systems, based on both gas and diesel engines, as well as electrified hybrid systems. These technologically advanced solutions serve our customers in the marine and infrastructure sectors worldwide.

Our vision is to ensure that the excellence and ingenuity that shaped our history continues into our future. Our multi-year transformation programme aims to turn Rolls-Royce into a high-performing, competitive, resilient and growing company. Join us, and it can be your future vision too.

Rolls-Royce are committed to being a respectful, inclusive, and non-discriminatory workplace where individuality is valued, diverse perspectives fuel innovation, and everyone can thrive.

Type of Contract

Permanent