Customer Service & Scheduling Coordinator

Think Specialist Recruitment; Hemel Hempstead; Vor Ort; GBP 23.000 - 29.000; Vollzeit

Benefits dieser Stelle

Full training on in-house system

No weekend work

Office-based role

Supportive team

Zusammenfassung

Think Specialist Recruitment is seeking a Customer Service Coordinator in Hemel Hempstead on a 12-month fixed-term contract. The role combines customer service, scheduling and coordination, acting as the main contact for customers and coordinating engineers to ensure timely, high-quality service.

Full training on the company’s bespoke in-house system will be provided. The successful candidate will support day-to-day operations, collaborate with internal teams, engineers and suppliers, and

Qualifikationen

• Experience in customer service, scheduling or administrative roles.
• Strong organisational skills and ability to manage diaries and priorities.
• Excellent communication with a professional telephone manner.
• Attention to detail and ability to handle multiple tasks.
• Solution-focused approach to resolving customer queries.
• Good IT skills, including Microsoft Office.

Aufgaben

• Be the main point of contact for customer enquiries and service requests.
• Coordinate engineer diaries and on-site/remote visits.
• Log and monitor service requests and incidents to resolution.
• Prioritise requests and manage changing priorities.
• Schedule routine maintenance visits per contracts.
• Maintain accurate records and produce reports on issues.

Kenntnisse

Customer service

Scheduling

Coordination

Diary management

Communication skills

Problem solving

Microsoft Office

Tools

Microsoft Office

Jobbeschreibung

Think Specialist Recruitment is seeking a Customer Service Coordinator in Hemel Hempstead on a 12-month fixed-term contract. The role combines customer service, scheduling and coordination, acting as the main contact for customers and coordinating engineers to ensure timely, high-quality service.

Full training on the company’s bespoke in-house system will be provided. The successful candidate will support day-to-day operations, collaborate with internal teams, engineers and suppliers, and