Customer Coordinator

PATH Recruitment; Great Harrowden; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Pension scheme

Healthcare

Bonus scheme

Cycle-to-work

Holiday entitlement

Job summary

PATH Recruitment is seeking a Customer Coordinator for a role based near Finedon. This 12-month fixed term contract covers maternity leave and focuses on delivering excellent customer service and smooth equipment hire coordination.

The role involves handling enquiries by phone and email, coordinating hires, managing relationships, arranging deliveries, and addressing invoice queries. A background in hire, rental, construction, or related industries is advantageous.

Qualifications

• Experience in administration or customer service is essential.
• Experience processing and managing orders is essential.
• Confident communicating with customers via telephone and email.
• Excellent telephone manner and communication skills.
• Experience within hire, rental, construction, engineering or industrial environments would be advantageous.

Responsibilities

• Managing customer enquiries via telephone and email.
• Coordinating equipment hires and off-hires.
• Building and maintaining strong customer relationships while delivering excellent service.
• Arranging equipment deliveries to customer sites.
• Handling invoice and credit queries.

Skills

Customer service

Order processing

Telephone communication

Relationship building

Job description

Customer Coordinator - Based near to Finedon- 12 month fixed term contract

A brand-new opportunity has become available for a Customer Coordinator to join a well-established business based near Finedon! This is an initial 12-month fixed-term contract to cover maternity leave.

Our client is an established construction business offering a friendly working environment and a supportive team. This is an excellent opportunity to play a key role in the day-to-day running of the hire desk, delivering excellent customer service and ensuring the smooth coordination of equipment hire.

Key Benefits of the Customer Coordinator:

• Salary up to £29,000 per annum
• Monday-Friday working hours
• Up to 25 days' holiday plus bank holidays
• Pension and healthcare scheme
• Bonus scheme
• Cycle-to-work scheme

Responsibilities of the Customer Coordinator:

• Managing customer enquiries via telephone and email
• Coordinating equipment hires and off-hires
• Building and maintaining strong customer relationships while delivering excellent service
• Arranging equipment deliveries to customer sites
• Handling invoice and credit queries

About You:

• Previous administration or customer service experience is essential
• Experience processing and managing orders is essential
• Confident communicating with customers via telephone and email
• Excellent telephone manner and communication skills
• Experience within hire, rental, construction, engineering, merchant or industrial environments would be advantageous
• You may have experience as a Hire Coordinator, Customer Coordinator, Hire Administrator, Sales Administrator, Sales Coordinator, Rental Administrator, Customer Service Advisor, Service Controller, Plant Coordinator or in a similar role.

Please note this is a 12 month fixed term contract, there is a possibility to go permanent but isn't a guarantee initially.