Customer Success & Scheduling Coordinator (Fixed-Term)

Confidential; Bexleyheath; On-site; GBP 28,000 - 31,000; Full time

Job summary

Confidential is seeking a Customer Facing Co-ordinator (Fixed-Term) based in Essex to manage maintenance works, coordinate planners and contractors, and ensure timely delivery within budget. The role requires effective client communication and strong governance to maintain safety and quality across projects.

The position is fixed-term until 30 April 2027. Salary ranges from 27,700 to 31,000 per annum, depending on experience.

Qualifications

• Relevant qualification or equivalent working experience.
• Experience in a maintenance related environment and planning of works.
• Experience in social housing voids or planned maintenance preferable.
• Use of dynamic scheduling tools such as Connect or DRS.
• Experience in overcoming challenges and finding solutions.

Responsibilities

• Connect to plan and schedule required works via in-house operatives and partner contractors.
• Work with all stakeholders to return properties on time and within budget.
• Act as key contact to clients and provide updates on progress, delays and timescales.
• Coordinate with supply chain to ensure materials are available and ordered promptly.
• Collaborate with Maintenance Supervisors to deliver required quality and specification.
• Liaise with customers regarding planned works.
• Manage debt clearance with energy utility providers.
• Identify ways to improve efficiency in the refurbishment process.
• Represent the company professionally in meetings and forums.
• Provide aftercare for defects reported by customers.
• Work with the team to reduce costs and find efficiencies.
• Undertake flexible working patterns to provide customer-focused services.
• Provide cover in administration and phones as required.
• Ensure customer service and delivery is excellent and continually improves.
• Ensure instructions and policies are implemented.
• Demonstrate governance mechanisms and maintain standards of safety and probity.
• Participate in projects to enhance services for community and organisation.

Skills

Planning

Stakeholder comms

Budget management

Client liaison

ICT systems

Tools

Connect scheduling

DRS

Job description

Confidential is seeking a Customer Facing Co-ordinator (Fixed-Term) based in Essex to manage maintenance works, coordinate planners and contractors, and ensure timely delivery within budget. The role requires effective client communication and strong governance to maintain safety and quality across projects.

The position is fixed-term until 30 April 2027. Salary ranges from 27,700 to 31,000 per annum, depending on experience.