Customer Service Coordinator (12-Month Contract)

Confidential; Birmingham; Presencial; GBP 22.000 - 30.000; Jornada completa

Descripción de la vacante

Confidential in the United Kingdom is seeking a Customer Service Coordinator for an initial 12-month fixed-term contract in Birmingham. You will coordinate daily customer service activities, act as a key contact for customers, and support the team to ensure queries are handled efficiently and professionally.

The role focuses on maintaining strong customer relationships, timely information sharing, and liaising with internal teams to meet customer requirements.

Formación

• Customer-focused and proactive approach.
• Strong communication and interpersonal skills.
• Excellent organisation and time-management abilities.
• Professional and approachable manner.
• Ability to manage multiple tasks and priorities.

Responsabilidades

• Respond to customer enquiries via phone, email and other channels.
• Coordinate customer requests and ensure follow-through to resolution.
• Build and maintain positive relationships with customers.
• Provide accurate and timely information to customers.
• Liaise with internal teams to meet customer requirements.
• Update and maintain customer records in relevant systems.
• Monitor outstanding queries and follow up as needed.
• Identify and escalate issues appropriately.
• Support the wider team with coordination and administration.
• Contribute to ongoing improvement of service processes and standards.

Conocimientos

Customer focus

Organisation

Proactive

Communication

Time management

Herramientas

Microsoft Office

Descripción del empleo

Confidential in the United Kingdom is seeking a Customer Service Coordinator for an initial 12-month fixed-term contract in Birmingham. You will coordinate daily customer service activities, act as a key contact for customers, and support the team to ensure queries are handled efficiently and professionally.

The role focuses on maintaining strong customer relationships, timely information sharing, and liaising with internal teams to meet customer requirements.