Customer Service Coordinator - 12 Month Fixed Term Contract

Think Specialist Recruitment; Hemel Hempstead; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Full training on in-house system

No weekend work

Office-based role

Supportive team

Job summary

Think Specialist Recruitment is seeking a Customer Service Coordinator in Hemel Hempstead on a 12-month fixed-term contract. The role combines customer service, scheduling and coordination, acting as the main contact for customers and coordinating engineers to ensure timely, high-quality service.

Full training on the company’s bespoke in-house system will be provided. The successful candidate will support day-to-day operations, collaborate with internal teams, engineers and suppliers, and

Qualifications

• Experience in customer service, scheduling or administrative roles.
• Strong organisational skills and ability to manage diaries and priorities.
• Excellent communication with a professional telephone manner.
• Attention to detail and ability to handle multiple tasks.
• Solution-focused approach to resolving customer queries.
• Good IT skills, including Microsoft Office.

Responsibilities

• Be the main point of contact for customer enquiries and service requests.
• Coordinate engineer diaries and on-site/remote visits.
• Log and monitor service requests and incidents to resolution.
• Prioritise requests and manage changing priorities.
• Schedule routine maintenance visits per contracts.
• Maintain accurate records and produce reports on issues.

Skills

Customer service

Scheduling

Coordination

Diary management

Communication skills

Problem solving

Microsoft Office

Tools

Microsoft Office

Job description

Reference: 5206

Customer Service Coordinator

Location: Hemel Hempstead

Salary: Competitive, dependent on experience

Hours: Monday-Friday, 8:30am-5:00pm

Contract: 12-month fixed-term contract

The Opportunity

We are recruiting for a Customer Service Coordinator to join an established business based in Hemel Hempstead on a 12-month fixed-term contract to cover maternity leave.

This is a varied, hands-on role combining customer service, scheduling and coordination. You'll act as a key point of contact for customers, managing service requests and coordinating engineers to ensure issues are dealt with efficiently and customers receive a great level of service.

Working closely with internal teams, engineers and external suppliers, you'll help keep day-to-day operations running smoothly, managing schedules, prioritising requests and resolving issues as they arise.

The business uses a bespoke in-house system, and full training will be provided, so you don't need previous experience with the software. What matters most is having the right attitude, strong organisational skills and a genuine passion for customer service.

Key Responsibilities

• Customer Service: Act as the main point of contact for customer enquiries, service requests and complaints, ensuring timely responses and a positive customer experience.
• Scheduling & Coordination: Coordinate engineer diaries and workloads, arranging on-site visits and remote support in line with customer requirements.
• Service Management: Log and monitor service requests, incidents and quality issues, ensuring these are followed through to resolution.
• Problem Solving: Manage changing priorities, investigate issues and know when to escal**ting more complex cases.
• Maintenance Planning: Schedule routine preventative maintenance visits in line with customer contracts.
• Administration & Reporting: Maintain accurate records, update internal systems and produce reports to identify and resolve recurring issues.
• Supplier Liaison: Communicate with suppliers and third-party providers to support the smooth delivery of services.
• Parts & Deliveries: Provide cover for parts ordering, deliveries and order fulfilment when required.
• Continuous Improvement: Contribute ideas to improve processes, service quality and operational efficiency.

About You

We're looking for an enthusiastic, proactive and hands-on individual who enjoys a varied role and takes pride in delivering excellent customer service.

Ideally, you will have:

• Experience in customer service, customer coordination, scheduling, resource planning or a similar administrative role.
• Strong organisational skills, with the ability to manage diaries, coordinate schedules and prioritise competing demands.
• Excellent communication skills and a confident, professional telephone manner.
• Good attention to detail and the ability to manage multiple tasks accurately.
• A practical, solution-focused approach to resolving problems and handling customer queries.
• Good IT skills, including Microsoft Office.
• The confidence to use your own initiative while working collaboratively with colleagues and external contacts.
• Previous experience coordinating engineers, field service teams or service appointments would be particularly beneficial.

What's on Offer?

• A varied role combining customer service, scheduling and coordination.
• Full training on the company's bespoke in-house system.
• A supportive team environment.
• Full-time, office-based hours with no weekend working.
• A 12-month fixed-term contract, offering a great opportunity to develop your experience.