Customer Service & Scheduling Administrator

Command Pest Control Limited; Sudbury CP; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Colleague Investment Plan

Training & development opportunities

Job summary

Command Pest Control Limited is seeking a Customer Service Administrator in the UK to be the first point of contact for customers, handling enquiries, scheduling pest-control appointments, and supporting field technicians. The role blends customer service, administration, data management and operations to keep service delivery running smoothly.

You’ll work with multiple departments, manage documentation, process invoices, and maintain accurate records in our systems.

Qualifications

• Previous experience in a customer service, administration, or office support role.
• Excellent verbal and written communication skills.
• Strong organisational skills with the ability to manage multiple tasks and priorities.
• High attention to detail and accuracy.
• Strong customer service skills and a professional telephone manner.
• Good working knowledge of Microsoft Office, including Word, Excel, and Outlook.
• Experience using CRM systems or internal databases.
• Ability to work both independently and as part of a team.
• Positive attitude with a proactive approach to problem solving.

Responsibilities

• Managing incoming customer enquires via telephone, email, and internal systems.
• Providing accurate information and resolving customer queries promptly.
• Handling customer complaints professionally and supporting their resolution.
• Following up with customers to ensure satisfaction and maintain excellent service standards.
• Taking card payments and processing customer transactions.
• Scheduling and coordinating pest control service appointments.
• Supporting field technicians with documentation, certificates, and operational requirements.
• Liaising with different departments to ensure smooth service delivery.
• Assisting with the dispatch and coordination of technicians.
• Supporting the sales team with administrative activities and customer communications.
• Processing service requests, quotations, and invoices accurately.
• Maintaining and updating customer records within company systems.
• Logging incoming calls, enquiries, and business opportunities.
• Supporting customer compliance requirements, including BRC audit documentation and reporting.
• Creating and maintaining COSHH folders, certificates, and other compliance documents.
• Managing timesheets and supporting payroll-related administration.
• Generating reports and assisting with business data analysis.

Job description

Command Pest Control Limited is seeking a Customer Service Administrator in the UK to be the first point of contact for customers, handling enquiries, scheduling pest-control appointments, and supporting field technicians. The role blends customer service, administration, data management and operations to keep service delivery running smoothly.

You’ll work with multiple departments, manage documentation, process invoices, and maintain accurate records in our systems.