Service Controller – Scheduling & Customer Care

SER Limited; Bury St Edmunds; In loco; GBP 40.000 - 57.000; Tempo pieno

Vantaggi offerti da questo lavoro

Pension

24 days holiday + 8 statutory days

Ongoing training and development

A supportive, family-focused working环境

Descrizione del lavoro

SER Limited in the United Kingdom is seeking a Service Controller to coordinate service, repair and breakdown activity for a growing customer base. The role requires coordinating field engineers, handling inquiries, and progressing jobs from enquiry to invoicing.

The role focuses on organised, multi-priority management within a fast-paced service environment, with an emphasis on excellent communication and documentation. Training and development opportunities are available.

Competenze

• Experience in service coordination or engineering support.
• Strong organisation and administration skills.

Mansioni

• Be the first point of contact for customers needing service, maintenance, repairs and breakdown support.

Conoscenze

Service coordination

Administration

Customer service

ERP system

MS 365

Coordination of engineers

Strumenti

ERP system

CRM software

MS 365

Scheduling software

Descrizione del lavoro

SER Limited in the United Kingdom is seeking a Service Controller to coordinate service, repair and breakdown activity for a growing customer base. The role requires coordinating field engineers, handling inquiries, and progressing jobs from enquiry to invoicing.

The role focuses on organised, multi-priority management within a fast-paced service environment, with an emphasis on excellent communication and documentation. Training and development opportunities are available.