Service Operations Coordinator - CRM/SAP & Field Scheduling

Alfred Kärcher SE & Co. KG; Banbury; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Pension Scheme

Discretionary Bonus Scheme

25 days annual holiday + bank holidays

Life Insurance

Private Medical Insurance

Job summary

Kärcher UK is seeking a proactive Customer Service Administrator to support the service business. You will handle admin, CRM, and SAP work orders, assist with cost estimations, and respond to customer inquiries to ensure a world-class experience.

You'll coordinate with Field Service Engineers, monitor jobs, and provide timely updates while using Google Suite and, ideally, SAP/Dynamics CRM. A strong team player with organisational skills will thrive here.

Qualifications

• Understanding of customer service is essential.
• Familiarity with office administration is beneficial.

Responsibilities

• Act as custodian of the brand to build a growing, profitable, and sustainable Kärcher Service Business.
• Provide administrative support and manage service contracts within the CRM to ensure a world-class customer experience.
• Handle incoming calls and emails, resolving complaints professionally to maximize customer satisfaction and repeat business.
• Submit work orders to SAP, process spare parts orders, and create cost estimations.
• Investigate and effectively resolve service invoice queries.
• Schedule work for Field Service Engineers, monitor ongoing jobs, and provide proactive customer updates.

Skills

Customer service

Google suite

Communication

Teamwork

Multitasking

Negotiation

Tools

SAP

Dynamics CRM

Job description

Kärcher UK is seeking a proactive Customer Service Administrator to support the service business. You will handle admin, CRM, and SAP work orders, assist with cost estimations, and respond to customer inquiries to ensure a world-class experience.

You'll coordinate with Field Service Engineers, monitor jobs, and provide timely updates while using Google Suite and, ideally, SAP/Dynamics CRM. A strong team player with organisational skills will thrive here.