Service Scheduler & Administrator | Customer-Focused Ops

Layka Recruitment Ltd.; Camberley; On-site; GBP 21,000 - 32,000; Full time

Job summary

Layka Recruitment Ltd. is seeking a Service Administrator / Scheduler to join our Camberley team. This office-based role supports the department from first contact through invoicing, working with customers, engineers and the wider team to keep projects moving.

You will be the friendly voice on the phone, handling enquiries, creating quotes and scheduling jobs for field engineers, with opportunities to support other areas of the business as needed.

Qualifications

• Office-based administration experience.
• Experience arranging and scheduling appointments for a field team.
• Experience creating quotes.
• Nice to have: experience creating invoices.
• Nice to have: experience using job management software.

Responsibilities

• Being the friendly first point of contact: answering calls and resolving customer queries and complaints.
• Reviewing enquiries for assessments, compartmentation, safety training, surveys and related remedial works and passing to the right colleague.
• Preparing and sending quotes using the job management system.
• Turning approved quotes into jobs and scheduling them for engineers.
• Reading survey and assessment reports and relaying recommendations to customers.
• Following up with customers, engineers and stakeholders to keep jobs moving.
• Chasing outstanding quotes and approvals.
• Generating and sending invoices.
• Providing cover for other areas of the business when needed.

Skills

Customer service

Attention to detail

Time management

Organisational skills

English proficiency

Tools

Job management software

Job description

Layka Recruitment Ltd. is seeking a Service Administrator / Scheduler to join our Camberley team. This office-based role supports the department from first contact through invoicing, working with customers, engineers and the wider team to keep projects moving.

You will be the friendly voice on the phone, handling enquiries, creating quotes and scheduling jobs for field engineers, with opportunities to support other areas of the business as needed.