Service Administrator

Command Pest Control Limited; Sudbury CP; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Colleague Investment Plan

Training & development opportunities

Job summary

Command Pest Control Limited is seeking a Customer Service Administrator in the UK to be the first point of contact for customers, handling enquiries, scheduling pest-control appointments, and supporting field technicians. The role blends customer service, administration, data management and operations to keep service delivery running smoothly.

You’ll work with multiple departments, manage documentation, process invoices, and maintain accurate records in our systems.

Qualifications

• Previous experience in a customer service, administration, or office support role.
• Excellent verbal and written communication skills.
• Strong organisational skills with the ability to manage multiple tasks and priorities.
• High attention to detail and accuracy.
• Strong customer service skills and a professional telephone manner.
• Good working knowledge of Microsoft Office, including Word, Excel, and Outlook.
• Experience using CRM systems or internal databases.
• Ability to work both independently and as part of a team.
• Positive attitude with a proactive approach to problem solving.

Responsibilities

• Managing incoming customer enquires via telephone, email, and internal systems.
• Providing accurate information and resolving customer queries promptly.
• Handling customer complaints professionally and supporting their resolution.
• Following up with customers to ensure satisfaction and maintain excellent service standards.
• Taking card payments and processing customer transactions.
• Scheduling and coordinating pest control service appointments.
• Supporting field technicians with documentation, certificates, and operational requirements.
• Liaising with different departments to ensure smooth service delivery.
• Assisting with the dispatch and coordination of technicians.
• Supporting the sales team with administrative activities and customer communications.
• Processing service requests, quotations, and invoices accurately.
• Maintaining and updating customer records within company systems.
• Logging incoming calls, enquiries, and business opportunities.
• Supporting customer compliance requirements, including BRC audit documentation and reporting.
• Creating and maintaining COSHH folders, certificates, and other compliance documents.
• Managing timesheets and supporting payroll-related administration.
• Generating reports and assisting with business data analysis.

Job description

Customer Service Administrator Salary: £26,500 per annum

The Role

As a Customer Service Administrator, you'll be the first point of contact for many of our customers, providing exceptional service and ensuring enquiries are handled professionally and efficiently. You'll support the day-to-day operation of the business by coordinating service appointments, assisting field technicians, managing customer documentation, and ensuring our internal systems remain accurate and up to date. This is a varied role that combines customer service, administration, scheduling, data management, and operational support.

What You'll Be Doing

Customer Service & Communication

• Managing incoming customer enquires via telephone, email, and internal systems.
• Providing accurate information and resolving customer queries promptly.
• Handling customer complaints professionally and supporting their resolution.
• Following up with customers to ensure satisfaction and maintain excellent service standards.
• Taking card payments and processing customer transactions.

Scheduling & Operational Support

• Scheduling and coordinating pest control service appointments.
• Supporting field technicians with documentation, certificates, and operational requirements.
• Liaising with different departments to ensure smooth service delivery.
• Assisting with the dispatch and coordination of technicians.
• Supporting the sales team with administrative activities and customer communications.

Administration & Data Management

• Processing service requests, quotations, and invoices accurately.
• Maintaining and updating customer records within company systems.
• Logging incoming calls, enquiries, and business opportunities.
• Supporting customer compliance requirements, including BRC audit documentation and reporting.
• Creating and maintaining COSHH folders, certificates, and other compliance documents.
• Managing timesheets and supporting payroll-related administration.
• Generating reports and assisting with business data analysis.

Office & Business Support

• Managing incoming and outgoing post.
• Monitoring and ordering office supplies.
• Supporting the management of the 3CX telephone system.
• Assisting with vehicle compliance data and health & safety administration.
• Providing general office and administrative support to the wider business.

What We're Looking For

Essential Skills & Experience

• Previous experience in a customer service, administration, or office support role.
• Excellent verbal and written communication skills.
• Strong organisational skills with the ability to manage multiple tasks and priorities.
• High attention to detail and accuracy.
• Strong customer service skills and a professional telephone manner.
• Good working knowledge of Microsoft Office, including Word, Excel, and Outlook.
• Experience using CRM systems or internal databases.
• Ability to work both independently and as part of a team.
• Positive attitude with a proactive approach to problem solving.

Desirable Experience

• Within a service-based, facilities management or field-service environment.
• Supporting operational or engineering teams.
• Knowledge of compliance documentation and audit administration.
• Experience working with scheduling systems or service management software.

Why Join Command Pest Control?

• Competitive salary of £26,500 per annum.
• Varied role where every day brings something different.
• Friendly, supportive, and collaborative team environment.
• Opportunity to work closely with multiple areas of the business.
• Ongoing training and development opportunities.
• A growing company where your contribution is genuinely valued.
• Opportunity to build a long-term career within a successful organisation.
• Access to our Colleague Investment Plan, giving eligible colleagues the opportunity to invest in PCP.

About You

You’ll be someone who enjoys helping others, takes pride in delivering excellent customer service, and thrives in a busy environment. You'll be highly organised, dependable, and enjoy being the person who keeps everything running smoothly. Whether you're supporting customers, coordinating technicians, or managing important business documentation, you'll bring professionalism, attention to detail, and a positive attitude to everything you do. Most importantly, you'll enjoy being part of a team and making a real difference to both customers and colleagues every day.

Company Culture

At Pest Control Partnership, our people are at the centre of everything we do. We are committed to creating a workplace where everyone feels respected, valued and empowered to succeed. We welcome applications from talented people of all backgrounds, experiences and perspectives. We believe that diverse teams make better decisions, drive innovation and help us deliver exceptional service to our customers and communities.

Guided by our values of People, Environment, Service and Technology, we are building an inclusive culture where everyone has the opportunity to develop their career, contribute their ideas and make a meaningful difference. We are committed to ensuring our recruitment process is fair, inclusive and accessible. If you require support or an adjustment at any stage of the recruitment process, please let us know and we will work with you to meet your needs where possible and in accordance with local legislation.

Our Purpose is to care for the wellbeing of the communities we serve by managing pest risks in the most environmentally responsible way. How we do this is that we put people at the centre of everything we do and we embrace innovation & technology to deliver an outstanding customer service.

Our Vision is to build a leading international Pest Control platform, commencing in the UK & Continental Europe across multiple industry sectors & service lines, growing revenue organically and through strategic acquisitions.

Our Differentiators and our focus on & commitment to: People – Environment – Service – Technology. In addition to clearly defining and communicating our Strategy & focusing on Execution, we will: Build a Team that simplifies working in and with the Pest Control Partnership Develop a Culture of high performance and high values Drive Innovation in the Pest Control industry.

Pest Control Partnership Website