Service & Operations Coordinator (CRM/SAP)

Kärcher; Banbury; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Pension Scheme

Discretionary Bonus Scheme

25 days annual holiday + bank holidays

Simplyhealth Cash Plan

Life Insurance

Private Medical Insurance

Staff discount on Kärcher products

Job summary

Kärcher UK is seeking a proactive Customer Service Administrator to act as custodian of the brand, manage service contracts in the CRM, and coordinate field service scheduling to deliver a world-class customer experience.

You will handle calls and emails, submit work orders to SAP, assist with cost estimates, and resolve invoice queries with accuracy while maintaining strong organisational and communication skills in a busy office environment.

Qualifications

• Customer service understanding with Google Suite basics; Dynamics CRM and SAP desirable.
• Background in customer support and busy office administration; invoicing and cost estimations desirable.
• Strong organisational, communication, teamwork and multitasking abilities; adaptability and negotiation skills desirable.

Responsibilities

• Act as custodian of the brand to build a growing Kärcher Service Business.
• Provide administrative support and manage service contracts within the CRM to ensure a world-class customer experience.
• Handle incoming calls and emails, resolving complaints professionally to maximize customer satisfaction and repeat business.
• Submit work orders to SAP, process spare parts orders, and create cost estimations.
• Investigate and effectively resolve service invoice queries.
• Schedule work for Field Service Engineers, monitor ongoing jobs, and provide proactive customer updates.

Skills

Customer service

Google Suite

Dynamics CRM

SAP

Invoicing

Cost estimations

Organizational skills

Communication

Teamwork

Multitasking

Adaptability

Negotiation

Tools

Google Suite

Dynamics CRM

SAP

Job description

Kärcher UK is seeking a proactive Customer Service Administrator to act as custodian of the brand, manage service contracts in the CRM, and coordinate field service scheduling to deliver a world-class customer experience.

You will handle calls and emails, submit work orders to SAP, assist with cost estimates, and resolve invoice queries with accuracy while maintaining strong organisational and communication skills in a busy office environment.