Customer Sales Executive

Office Angels; Burgess Hill; On-site; GBP 28,000 - 30,000; Full time

Job summary

Office Angels is seeking a Customer Sales Executive in Burgess Hill to manage a portfolio of customer accounts, drive sales growth and deliver outstanding service in a fast-paced commercial environment.

You will build strong relationships, process orders accurately, liaise with internal teams and participate in events to maximise account potential while maintaining a proactive, organised approach.

Qualifications

• Previous experience within account management, customer service, sales support, or a similar commercial role.
• Excellent communication and relationship-building skills.
• Strong customer service focus with the ability to develop lasting client partnerships.

Responsibilities

• Manage a portfolio of customer accounts, maintaining regular contact and developing strong working relationships.
• Deliver outstanding customer service, ensuring client expectations are consistently met and exceeded.
• Process customer orders accurately and efficiently within agreed service level agreements (SLAs).
• Attend customer meetings, exhibitions, trade shows, and industry events when required.
• Identify opportunities to increase sales, strengthen customer engagement, and maximise account potential.
• Support and promote sales activity through the company's online portal.

Skills

Account management

Customer service

Sales support

CRM software

Time management

Communication skills

Tools

CRM software

Order processing systems

Job description

Customer Sales Executive

Location: Burgess Hill

Salary: £28k - £30k

Hours: Full-time, Permanent

Are you a customer-focused professional with strong commercial awareness and a passion for building long-term client relationships? Our client is looking for a proactive and organised Customer Sales Executive to join their growing team.

This is an excellent opportunity for someone who enjoys managing customer accounts, driving sales growth, and delivering exceptional service in a fast-paced commercial environment.

Key Responsibilities

• Manage a portfolio of customer accounts, maintaining regular contact and developing strong working relationships.
• Deliver outstanding customer service, ensuring client expectations are consistently met and exceeded.
• Process customer orders accurately and efficiently within agreed service level agreements (SLAs).
• Attend customer meetings, exhibitions, trade shows, and industry events when required.
• Identify opportunities to increase sales, strengthen customer engagement, and maximise account potential.
• Support and promote sales activity through the company's online portal.
• Liaise closely with internal departments to ensure accurate job specifications and customer requirements are communicated to production teams.
• Monitor customer activity and provide proactive account management to drive retention and growth.

Skills & Experience Required

• Previous experience within account management, customer service, sales support, or a similar commercial role.
• Excellent communication and relationship-building skills.
• Strong customer service focus with the ability to develop lasting client partnerships.
• Commercial awareness and an understanding of business operations.
• Experience working with commercial pre-production design and data management processes would be advantageous.
• Highly organised with excellent time management and prioritisation skills.
• Proactive and solutions-focused approach to problem solving.
• Confident working across multiple projects and deadlines simultaneously.
• Strong IT skills and experience using CRM or order processing systems.

What We're Looking For

The successful candidate will be a motivated and personable individual who enjoys taking ownership of customer relationships and contributing to business growth. You'll be confident working both independently and collaboratively, with a genuine passion for delivering exceptional customer experiences.

Success in the Role Will Be Measured By

• Achievement of regional sales and growth targets.
• High levels of customer satisfaction and service delivery.
• Effective account management and customer engagement.
• Delivery against key performance indicators (KPIs).
• Contribution to continuous improvement initiatives.
• Successful completion of quarterly reviews and personal development plans.

If you’re looking for a varied role where you can combine customer service, account management, and sales development, we’d love to hear from you.

We are committed to creating an inclusive environment where everyone can thrive, regardless of ethnicity, age, religion, sexual orientation, gender identity, disability, or background.

Office Angels is an equal opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more.

By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels UK is an Equal Opportunities Employer.