Customer Service & Sales Support Specialist (SAP)

Office Angels; Guildford; On-site; GBP 312,000 - 335,000; Full time

Job summary

Office Angels in Guildford is seeking a Customer Service & Sales Support Representative for a temporary (6 months) to permanent position. The role is office-based, full-time, 37.5 hours per week, with a salary of £28,000–£30,000 per month.

The successful candidate will handle inquiries, process orders in SAP, manage customer data, and support B2B/B2C portals while maintaining high standards of service.

Qualifications

• Strong customer service focus; experience in commercial business is a plus.
• Proficiency in SAP CRM and Microsoft Excel is advantageous.
• Preferably 3-4 years of experience in a customer service or order fulfilment environment

Responsibilities

• Provide exceptional customer service to internal and external customers, ensuring inquiries are handled professionally.
• Respond to incoming calls within three rings and emails within 24 hours.
• Accurately enter orders in SAP and maintain customer master data.
• Review and process new accounts in SAP swiftly and accurately.
• Assist customers with inquiries related to shipments, credits, returns, repairs, and product support.
• Enhance the customer experience across B2B and B2C portals.
• Foster strong internal relationships within the organisation globally.
• Generate daily and monthly reports in accordance with established standards.
• Maintain an organised and clean working environment.

Skills

Customer service

Sales support

Order fulfilment

SAP CRM

Microsoft Excel

Team collaboration

Tools

SAP CRM

Microsoft Excel

Job description

Office Angels in Guildford is seeking a Customer Service & Sales Support Representative for a temporary (6 months) to permanent position. The role is office-based, full-time, 37.5 hours per week, with a salary of £28,000–£30,000 per month.

The successful candidate will handle inquiries, process orders in SAP, manage customer data, and support B2B/B2C portals while maintaining high standards of service.