Customer Service/Internal Sales

Alma Personnel; Walsall; On-site; GBP 21,000 - 27,000; Full time

Job summary

Alma Personnel is seeking a capable Customer Service/Sales Administrator for a Walsall-based client. You will act as the main contact for trade customers, handling orders, inquiries and ensuring smooth fulfillment.

The role collaborates with purchasing, warehouse and design teams to maintain accuracy and efficiency across all sales support activities. Ideal candidates will have experience in customer service or sales administration, familiarity with CRM systems or Sage, and strong Microsoft

Qualifications

• Experience in a customer service or sales administration role.
• CRM systems or Sage experience is highly advantageous but not essential.
• Proficiency in Microsoft Office suite.

Responsibilities

• Engage with customers via inbound phone and email promptly and professionally.
• Process customer orders and provide updates on product availability and tracking.
• Follow up on sales quotations, manage inquiries, and maintain up-to-date customer records in the database.
• Collaborate with purchasing, warehouse, and design teams to ensure smooth order fulfilment.
• Provide general, high-quality administrative support to the wider sales department.

Skills

Customer service

Sales administration

Communication

Organizational skills

Attention to detail

Tools

Microsoft Office

CRM systems

Sage

Job description

Alma Personnel are recruiting on behalf of their Walsall base client for a well rounded Customer Service/Sales Administrator with a hint of sales approach to their work.

In this role, you will act as a key point of contact for our trade customers, ensuring seamless order processing and exceptional service delivery. You will collaborate closely with our internal departments to maintain accuracy and efficiency across all sales support operations.

• Customer Engagement: Manage inbound phone and email inquiries from customers promptly and professionally
• Order Management: Process customer orders and provide accurate updates regarding product availability and tracking
• Sales Support: Follow up on sales quotations, manage inquiries, and maintain precise, up-to-date customer records in our database
• Cross-Functional Collaboration: Partner with purchasing, warehouse, and design teams to ensure smooth order fulfilment
• Administrative Duties: Provide general, high-quality administrative support to the wider sales department

What We Are Looking For:

• Experience: Proven track record in a customer service or sales administration role. Experience with CRM systems or Sage is highly advantageous but not essential
• Technical Skills: Proficiency in Microsoft Office suite
• Core Competencies: Strong organizational skills, exceptional attention to detail, and the ability to manage a high-volume workload effectively
• Interpersonal Skills: A confident communicator with a positive collaborative, and team-oriented mindset