Customer Service Representative - Tata Steel, Trostre

Randstad Technologies Recruitment; United Kingdom; On-site; GBP 22,000 - 27,000; Full time

Job summary

A reputable recruitment agency is looking for a Customer Service Representative for Tata Steel in Llanelli. This temporary position involves handling customer queries, data entry, and ensuring compliance with health and safety regulations. The ideal candidate will have over 2 years of experience in customer-facing administration, strong IT skills, and a keen attention to detail. Benefits include discounts, training opportunities, and a chance to progress to a permanent role.

Benefits

Access to retail and restaurant discounts

Opportunity for training and development

Employee Assistance programme

Potential for a permanent position

35 days holiday per annum

Referral reward vouchers

Qualifications

• 2+ years of experience in a customer-facing administrative role.
• Strong written and verbal communication skills.
• Good knowledge of UK Health and Safety legislation.

Responsibilities

• Handle customer queries efficiently.
• Input order details into internal systems.
• Manage delivery and invoice issues.
• Adhere to health and safety regulations.

Skills

Customer service skills

IT literacy

Problem-solving abilities

Attention to detail

Written and verbal communication

Tools

Ms Excel

Job description

Do you have experience providing customer service within an administrative role? Do you consider yourself to be an asset to a busy team and IT literate?

Are you based in or around Llanelli?

Tata Steel are seeking a Customer Service Representative to join their team on a temporary basis. The Trostre site is responsible for manufacturing tonnes of tinplate per annum and has been in Llanelli since 1947. The successful applicant will be an approachable individual with good IT literacy and who excels at providing customer service.

Role: Customer Service Representative

Salary: 27,000 per annum. 14.23ph

Location: Tata Steel, Maes-Ar-Ddafen Road, Llanelli SA14 9SD
Contract Length:12 months initially
Hours: 36.5 per week, Monday to Thursday 08:30-16:45 and Fri 08:30-15:45

Start: ASAP, pending the result of a medical assessment which does include a drug and alcohol test

Role Responsibilities:

• Handling customer queries to a high standard and within a timely manner
• Signposting customers to further support as required
• Undertaking follow up enquiries
• Inputting order entry on internal systems
• Entering numerical and personal data onto the system efficiently and in a timely manner
• Using Ms Excel for data management
• Managing delivery and invoice queries, escalating if required
• Managing data and coordinating activities to ensure the smooth operation of the department daily
• Adhering to UK Health and Safety legislation at all times

Essential Requirements:

• Driving licence and access to own vehicle (due to the nature of the works)
• Previous experience within a customer facing administrative role (2+years)
• Computer literacy (training will be provided on bespoke systems)
• Previous office environment experience
• Strong written and verbal communication
• High attention to detail
• Previous experience working with numerical data and conducting data entry
• Confidence in problem solving and handling complaints
• Ability to work in a fast-paced environment
• Good knowledge of UK Health and Safety legislation

Benefits:

• Access to retail and restaurant discounts with major retailers
• Opportunity to develop by being part of additional courses and training
• Access to Employee Assistance programme for mental, physical and financial support
• Dedicated team throughout your journey in the role
• Opportunity to progress into a permanent position
• 35 days holiday per annum (including Bank Holidays)
• Opportunity to receive reward vouchers for referring a friend to Randstad

All applicants are subject to vetting checks including but not limited to: Right to work check, medical check and reference check.