Customer Service Representative

QVC; Knowsley; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading home shopping retailer in Knowsley is looking for a Customer Service representative to support their Customer Care Team. This role offers a flexible work-from-home approach after an initial onboarding period. The ideal candidate will be passionate about providing excellent customer service and resolving inquiries efficiently. Benefits include competitive compensation at £13.81 per hour, 30 days of annual leave, and other perks. Join a dynamic team committed to collaboration and support in a fast-paced environment.

Benefits

Home office options

30 days of annual leave

Comprehensive health program

Free parking

Subsidised cafeteria

Qualifications

• Desire to deliver a first-class customer service experience.
• Experience interpreting and responding to customer questions.
• Experience using a computer is necessary.

Responsibilities

• Handle inbound customer calls and resolve complex enquiries.
• Drive brand advocacy while working towards performance targets.
• Participate in a supportive onboarding experience with four weeks of training.

Skills

Customer service experience

Computer skills

Ability to resolve customer enquiries

Job description

Your Opportunity, Your Team

The Customer Service representative supports our Customer Care Team in Knowsley, please view our video to find out more about what it's like to work in our Contact Centre at QVC.

Joining the QVC UK team means a strong work-life balance and benefits like home office options, 30 days of annual leave, QVC bike leasing, comprehensive health program, free parking and a subsidised cafeteria. Best of all, you’ll join a global, dynamic company where collaboration and support help you make a real impact.

Hourly Pay

£13.81 per hour

Where You'll Work

Work from home approach (Minimum of first 3 months working onsite). We aim to provide a flexible workplace where you can enjoy a combination of home and office-based working. Your leader will discuss what options we have available and what will work best for you and the business.

Contract type

• Permanent
• Full-time

Work hours

• On Call Evenings Monday - Sunday: 15:00-23:00, with 2 weeks notice of shift.

What You'll Do

• In addition to being the welcoming friendly voice of QVC, you will be passionate about providing world class customer service. Our Customer Care Team Members handle inbound customer calls, resolving customers' often complex enquiries whilst driving brand advocacy.
• Whilst working as part of a team to ensure our overall success, you will also work towards achievable individual performance targets.
• To set you up to be successful and ensure you are ready to be great in your role, you will be provided with a supportive and seamless onboarding experience – which will include four weeks of training.

What You'll Bring

• The desire to deliver a first-class customer service experience.
• Have experience interpreting and responding to customer questions.
• Experience using a computer is necessary in this role.

#INDOPS

Disability Confident Scheme

QVC UK is a Disability Confident Leader, level 3 accredited employer and operates a Disability Confident Scheme (“DCS”). For any UK based roles, if you’d like to be considered under this scheme, please indicate this on the application form.

Total Rewards

Our Total Rewards package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits.

QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at [e-mail] for assistance.

If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.