Customer Support Specialist (Remote UK)

CV-BRIDGE LTD; United Kingdom; Remote; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Remote working

Structured onboarding

Career development

Job summary

CV-BRIDGE LTD seeks a friendly and organized Customer Support Specialist to provide high-quality support across the United Kingdom. This remote, entry-level position offers a chance to help customers, solve problems, and communicate clearly from anywhere in the UK.

You will respond to inquiries via email, chat, or phone, maintain records, and collaborate with internal teams to ensure a positive customer experience. Competitive salary £30,000–£35,000 and a structured onboarding are included.

Qualifications

• Strong written and verbal communication skills.
• Customer-focused with good listening and problem-solving abilities.
• Comfortable working remotely and using digital systems.

Responsibilities

• Respond to customer enquiries via email, chat, phone, or other channels.
• Provide clear, accurate, professional information.
• Resolve routine customer issues and escalate when needed.
• Maintain accurate records of customer interactions.
• Assist customers with account, service, or product questions.
• Follow internal processes and service standards.
• Collaborate with internal teams to resolve concerns.
• Identify recurring issues and report them.
• Maintain a professional and helpful customer approach; support admin tasks when required.

Skills

Customer service

Communication skills

Problem solving

Multi-tasking

Remote work

Attention to detail

Tools

Office software

Job description

Customer Support Specialist (Remote UK) Entry Level

Overview

We are looking for a customer-focused and organized Customer Support Specialist to provide high-quality support to customers across the UK.

This is a remote, entry-level opportunity suitable for candidates who enjoy helping people, solving problems and communicating clearly. You will respond to customer enquiries, resolve routine issues, maintain accurate records and work with internal teams to deliver a positive customer experience.

Job Snapshot

Job Functions: Customer Service | Information Technology | Administrative

Category: Customer Services

Location: United Kingdom

Workplace: Remote

Job Type: Permanent

Employment: Full-Time

Experience: Entry Level

Key Responsibilities

• Respond to customer enquiries through email, chat, phone or other support channels.
• Provide clear, accurate and professional information to customers.
• Resolve routine customer issues and escal…
• Maintain accurate records of customer interactions and outcomes.
• Support customers with account, service or product-related queries.
• Follow internal support processes and service standards.
• Work with internal teams to help resolve customer concerns efficiently.
• Identify recurring customer issues and report them appropriately.
• Maintain a professional and helpful approach across all customer interactions.
• Support general customer service and administrative tasks when required.

Requirements

• Strong written and verbal communication skills.
• Customer-focused approach with good listening and problem-solving skills.
• Strong attention to detail and accuracy.
• Comfortable using digital systems and standard office software.
• Ability to manage multiple enquiries and priorities effectively.Professional and calm approach when handling customer concerns.
• Comfortable working independently in a remote environment.
• Previous customer service or support experience is helpful but not essential for this entry-level role.
• Willingness to learn new systems, processes and service procedures.

What We Offer

• Competitive salary of £30,000–£35,000 per annum.
• Remote working arrangement.
• Structured onboarding and role-specific training.
• Opportunities to build customer service and support experience.
• Career development and progression opportunities.
• Supportive and professional working environment.