Customer Support Agent (Remote UK)

CV-BRIDGE LTD; United Kingdom; Remote; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Onboarding and training

Job summary

CV-BRIDGE LTD is seeking a friendly Customer Support Agent to provide high-quality support to customers across the United Kingdom. This remote, entry-level opportunity is suitable for candidates who enjoy helping people, resolving queries and communicating clearly.

You will respond to customer enquiries via phone, email or chat, maintain accurate records and collaborate with internal teams to ensure a positive and efficient support experience.

Qualifications

• Strong written and verbal communication skills.
• Customer-focused and professional approach.
• Good listening and problem-solving skills.
• Strong attention to detail and accuracy.
• Comfortable using digital systems and standard office software.
• Ability to manage multiple enquiries and priorities.
• Good organization and time-management skills.
• Comfortable working independently in a remote environment.
• Previous customer service or support experience is helpful but not essential for this entry-level role.
• Willingness to learn new systems, processes and service procedures.

Responsibilities

• Respond to customer enquiries through phone, email, chat or other support channels.
• Provide clear, accurate and professional information to customers.
• Resolve routine customer queries and escalate more complex issues when required.
• Maintain accurate records of customer interactions and outcomes.
• Update customer details and relevant information in internal systems.
• Follow established customer support procedures and service standards.
• Work with internal teams to help resolve customer concerns efficiently.
• Identify recurring customer issues and report them appropriately.
• Maintain a professional and helpful approach across all customer interactions.
• Support general customer service and administrative activities when required.

Skills

Communication skills

Customer focus

Problem solving

Attention to detail

Digital literacy

Multitasking

Time management

Independent work

Willingness to learn

Job description

We are looking for a friendly and customer-focused Customer Support Agent to provide high-quality support to customers across the United Kingdom.

This is a remote, entry-level opportunity suitable for candidates who enjoy helping people, resolving queries and communicating clearly. You will respond to customer enquiries, provide accurate information, maintain customer records and work with internal teams to ensure a positive and efficient support experience.

Job Snapshot

Job Functions: Customer Service | Administrative | Other

Category: Customer Services

Location: United Kingdom

Workplace: Remote

Job Type: Permanent

Employment: Full-Time

Experience: Entry Level

Key Responsibilities

• Respond to customer enquiries through phone, email, chat or other support channels.
• Provide clear, accurate and professional information to customers.
• Resolve routine customer queries and **escalate** more complex issues when required.
• Maintain accurate records of customer interactions and outcomes.
• Update customer details and relevant information in internal systems.
• Follow established customer support procedures and service standards.
• Work with internal teams to help resolve customer concerns efficiently.
• Identify recurring customer issues and report them appropriately.
• Maintain a professional and helpful approach across all customer interactions.
• Support general customer service and administrative activities when required.

Requirements

• Strong written and verbal communication skills.
• Customer-focused and professional approach.
• Good listening and problem-solving skills.
• Strong attention to detail and accuracy.
• Comfortable using digital systems and standard office software.
• Ability to manage multiple enquiries and priorities effectively.
• Good organization and time-management skills.
• Comfortable working independently in a remote environment.
• Previous customer service or support experience is helpful but not essential for this entry-level role.
• Willingness to learn new systems, processes and service procedures.

What We Offer

• Competitive salary of £27,000–£33,000 per annum.
• Remote working across the United Kingdom.
• Structured onboarding and role-specific training.
• Opportunity to build practical customer support experience.
• Career development and progression opportunities.
• Supportive and professional working environment.