Customer Service Representative

HR GO Group; Bridgwater; Hybrid; GBP 17,000 - 19,000; Full time

Job summary

HRGO Recruitment is seeking a Customer Service Representative in Bridgwater. The role is temporary with a view to permanent, offering £12.87 per hour and hours Mon-Fri, 9am-5pm with a paid 1-hour break.

You will be the first point of contact, delivering excellent service, handling inbound calls and resolving a range of queries for a leading retailer at Bridgwater.

Qualifications

• Excellent communication and interpersonal skills.
• Experience handling a high volume of inbound calls.
• Calm, professional and positive under pressure.
• Strong organisational skills and multitasking ability.
• Collaborative attitude and team player mindset.

Responsibilities

• Deliver excellent customer service by responding promptly to enquiries.
• Answer incoming calls and assist customers with queries.
• Assess customer needs and escalate when necessary.
• Update customer records and manage information accurately.
• Liaise with internal teams to resolve queries efficiently.
• Handle customer complaints professionally toward resolutions.
• Maintain a high standard of communication for reliable service.

Skills

Communication

Inbound calls

Organisation

Teamwork

Customer-focused

Multitasking

Relationship-building

Job description

Customer Service Representative

Job Reference: AT16:3312.10.2026

Call Centre and Customer Service Bridgwater, Somerset £12.87 per hour Temporary

• Job Title: Customer Service Representative
• Location: Bridgwater
• Hourly Rate: £12.87 per hour
• Working hours: Monday to Friday 9am-5pm (1 hour paid break)
• Job Type: Temporary (Opportunity to go permanent)

About the Role

HRGO Recruitment is currently recruiting for a Customer Service Representative to join our client, a leading retailer based in Bridgwater.

Our client supplies a wide range of tools, building materials, electrical products and plumbing essentials to customers across the UK and parts of Europe. We are looking for a friendly, motivated and customer-focused individual who can deliver excellent service and act as a positive first point of contact for the business.

If you enjoy helping people, solving problems and working in a fast-paced environment, this could be the perfect opportunity for you!

Key Responsibilities

• Deliver excellent customer service by responding promptly and professionally to customer enquiries.
• Answer incoming calls and assist customers with a wide range of queries.
• Assess customer needs, make appropriate decisions and elevate issues when necessary.
• Manage telephone conversations while accurately updating customer records and maintaining relevant information.
• Liaise with internal teams and external stakeholders to resolve queries efficiently.
• Handle customer complaints professionally, working towards positive resolutions.
• Maintain a high standard of communication and ensure customers receive a helpful and reliable service.

What We're Looking For

• Excellent communication and interpersonal skills.
• Experience handling a high volume of inbound calls.
• A calm, professional and positive approach, particularly when working under pressure.
• Strong organisational skills and the ability to multitask effectively.
• A collaborative attitude and the ability to work well as part of a team.
• The ability to build and maintain positive working relationships.
• A customer-focused mindset with a proactive approach to resolving problems.