Customer Service Representative

IPL Schoeller; Tamworth; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading packaging manufacturer is seeking a Customer Service Representative based in Tamworth. In this role, you'll communicate with customers to resolve inquiries and maintain records. The ideal candidate has strong communication skills and customer support experience. The position offers a competitive remuneration package along with benefits like a pension scheme and holiday days.

Benefits

7% employer contribution pension scheme

Life assurance benefit of four times your annual salary

25 days holiday plus bank holidays

Qualifications

• Proven customer support experience or experience in a similar role.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving skills.

Responsibilities

• Effectively communicate with customers through various channels.
• Identify customers' needs and provide appropriate solutions.
• Document all customer interactions in our customer relationship management system.

Skills

Typing

Data Entry

Customer Service

Basic Math

Computer Skills

Cash Handling

Education

High school diploma or equivalent

Associate or Bachelor's degree

Job description

Who We Are

On July 1 2025 IPL Plastics merged with Schoeller Allibert to form IPL Schoeller (the company). The Companys operations are split across North America (11 manufacturing plants) and Europe (16 manufacturing plants).

The company is headquartered in Dublin Ireland. IPL Schoeller is a leading manufacturer of sustainable rigid packaging solutions across a range of end market segments including returnable transit packaging consumer and industrial packaging environmental containers and agricultural packaging. The company employs c.4100 employees across North America (1600 employees) and Europe (2500 employees.)

The role

Position Title :

Customer Service Representative

Location :

Tamworth (Site based)

Key responsibilities

• Effectively communicate with customers through various channels such as phone email and chat to provide prompt assistance and resolve inquiries or complaints.
• Identify customers needs and concerns and provide appropriate solutions or alternatives within company guidelines.
• Acknowledge and respond to customer feedback suggestions and inquiries in a professional and timely manner.
• Document all customer interactions including details of inquiries complaints and resolutions in our customer relationship management (CRM) system.
• Collaborate with other team members and departments to ensure seamless customer experience and follow-up on outstanding issues.
• Maintain a high level of product knowledge and stay updated on company policies and procedures to provide accurate information to customers.
• Maintain customer records.
• Maintain and monitor stock levels for product.
• Communicate with carriers productions site and despatch.
• Handle and resolve escalated customer issues and complaints with professionalism and empathy.
• Contribute to a positive and supportive work environment fostering teamwork and collaboration.

About You

• High school diploma or equivalent required; associate or bachelors degree is a plus.
• Proven customer support experience or experience in a similar role.
• Excellent verbal and written communication skills with the ability to articulate information clearly and concisely.
• Strong active listening and problem-solving skills.
• Ability to handle multiple tasks simultaneously while maintaining attention to detail.

What we can offer the right candidate

You can expect a competitive remuneration package.

Additional benefits include :

• 7% employer contribution pension scheme
• Life assurance benefit of four times your annual salary
• 25 days holiday plus bank holidays

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Employment Type :

Full Time

Experience :

years

Vacancy :

1