Customer Service Representative

IQUW Group; Swansea; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is seeking enthusiastic Customer Service Representatives to join their dynamic Claims or Underwriting Teams. This role offers the chance to deliver exceptional service to customers while working in a hybrid model that balances office collaboration and remote work. You will be instrumental in ensuring a seamless experience for clients by leveraging advanced technologies in a supportive environment. If you are self-motivated, detail-oriented, and eager to contribute to a culture of excellence, this opportunity could be the perfect fit for you.

Benefits

Competitive Benchmarked Salary

25 days holiday

Discretionary bonus scheme

Employee assistance programme

Annual holiday buy (up to 3 extra days)

Salary sacrifice benefits

Annual benefits reviews

Professional qualifications and study support

Qualifications

• Strong communication skills and a passion for customer service.
• Ability to work independently and as part of a team.

Responsibilities

• Handle enquiries from insurance brokers and direct clients.
• Respond to customer queries and provide accurate policy information.
• Maintain effective relationships with customers and brokers.

Skills

Customer Service

Communication Skills

Organizational Skills

Interpersonal Skills

Attention to Detail

Job description

Overview

About us

ERS is the UK's largest specialist motor insurer with an A+ rating. We recognise that for some, motor insurance is more than just a must-have; it's a way of taking care of what stands at the heart of their passion or livelihood. For those people, standard insurance isn't enough. That's why we work exclusively with motor insurance brokers to help get under the skin of the most difficult insurance risks, helping build products to meet their customer’s needs.

The role

We are looking for Customer Service Representatives who are passionate about delivering an outstanding service to our customers to join our Claims or Underwriting Teams. If you are self-motivated, have great communication skills and a desire to achieve then this may be the role for you.

Following a period of training, you will join our friendly team on the telephones providing excellent customer service. You will contribute to ensuring that our customers have a straightforward, welcoming, and unique experience by utilising cutting-edge technologies in our contact centre here in Swansea.

We currently operate a hybrid working model. This entails 3 days per week collaborating with colleagues in the office, and 2 days working from home.

Key responsibilities

1. Work with insurance brokers and direct clients to handle enquiries.
2. Respond to customer and broker queries.
3. Provide accurate information to customers and brokers about their insurance policy.
4. Maintain effective working relationships with brokers and customers.
5. Produce documentation, creating and issuing correspondence to customers and brokers.
6. Build your knowledge of our products and services to become a subject matter expert.
7. Play your part in a culture of change as an individual and as a team member.

Essential qualifications, skills and experience

This role would suit anyone that has an interest in providing positive outcomes to colleagues and customers and we would like to hear from you if you are interested to hear more on this role. Helpful experience for this role will include:

1. The ability to work, both, as part of a team and independently.
2. A set of interpersonal skills that enable you to work successfully with customers by phone or correspondence.
3. A keen eye for detail and high level of accuracy.
4. A deep understanding of what good customer service involves.
5. Excellent organisational skills and the ability to prioritise.
6. The drive to continually improve the way we work and the services we provide.

Benefits

• Competitive Benchmarked Salary
• 25 days holiday
• Discretionary bonus scheme
• Employee assistance programme
• Annual holiday buy (up to 3 extra days)
• Salary sacrifice benefits
• Annual benefits reviews
• The option for professional qualifications and study support