Customer Service Representative

ZipRecruiter; Sheffield; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A respected international company based in Sheffield is seeking a Customer Service Representative fluent in German. The role involves handling customer orders, resolving complaints, and coordinating with internal teams. Ideal candidates will have 1–2 years of experience in customer service, strong communication skills, and proficiency in ERP systems. The position offers hybrid working and opportunities for skill development.

Benefits

Growth opportunities

Supportive environment

Strong team culture

Qualifications

• 1–2 years’ experience in a customer service or order processing environment.
• Ability to work independently and collaboratively.

Responsibilities

• Handle incoming customer orders via phone, email, and online platforms.
• Resolve queries and complaints efficiently.
• Coordinate with internal teams for timely deliveries.
• Maintain accurate customer records and documentation.

Skills

Fluent German

Strong communication skills in English

Organisational skills

Problem-solving skills

Interpersonal skills

Tools

SAGE

SAP

Oracle

Microsoft Office

Job description

Overview

Are you a fluent German with a passion for delivering outstanding customer service? Sue Ross Recruitment are working with a well-established international client based in Sheffield, who are looking to recruit a Customer Service Representative to join their dedicated and dynamic team on a 12 month FTC.

Responsibilities

• Handle incoming customer orders via phone, email, and online platforms, ensuring accurate and timely entry into the ERP system.
• Resolve queries and complaints efficiently, providing a high standard of service.
• Coordinate with internal teams (shipping, inventory, scheduling, sales) to ensure smooth and timely deliveries.
• Escalate customer concerns appropriately and in a timely manner.
• Maintain accurate customer records and documentation.

Essential Skills & Experience

• Fluent German (spoken and written) – essential
• Strong communication skills in English
• 1–2 years’ experience in a customer service or order processing environment
• Confident with ERP systems (SAGE, SAP, Oracle)
• Proficient in Microsoft Office (Excel, Word, Outlook, etc.)
• Strong organisational, problem-solving, and interpersonal skills
• Ability to work independently and collaboratively

Why Work With Our Client?

• Be part of a respected, international company with a strong team culture
• Use and develop your skills daily
• Work in a supportive environment with growth opportunities
• Hybrid working

Interested?

Send your CV quoting reference T4693 to Sue Ross Recruitment today and take the next step in your customer service career