Customer Service Representative

Brook Street; Northampton; On-site; GBP 40,000 - 60,000; Part time

Job summary

A reputable staffing agency is seeking a Customer Service representative for a role supporting Her Majesty's Courts and Tribunals Service. This position offers competitive pay at £12.53 per hour and includes flexible working options between office and home. The ideal candidate will have a passion for excellent customer service, possess strong IT skills, and be adaptable in a fast-paced environment. Join us in making a difference in the public sector.

Benefits

Competitive salary

Up to 28 days holiday

Learning and development opportunities

Full training and induction

Flexible working options

Qualifications

• Passionate about delivering excellent customer service.
• Ability to build long-term relationships with customers.
• Good IT skills with experience in Outlook, Excel, and Word.

Responsibilities

• Field calls from the public seeking assistance.
• Maintain regular contact with court staff across the country.
• Deliver customer query resolution across various contact channels.

Skills

Customer service experience

Good IT skills

Flexibility in approach

Tools

Outlook

Excel

Word

Job description

Overview

Do you enjoy providing excellent customer service? Do you enjoy communicating with a wide range of people? If you answered 'Yes,' we would love to hear from you.

The Role: We are recruiting for a Customer Service representative (Temp), part of the Her Majesty's Courts and Tribunals Service helpdesk team. This is an excellent opportunity to work within the Public Sector and provide an essential service that has a diverse organisation with a wide variety. You will deliver a wide range of customer service/admin work and contribute towards helping create a more effective, less costly, and more responsive justice system for everyone.

Please Note: Working hours are 09:00 – 17:00, Monday to Friday. These positions will be split between working in the office in Northampton town centre and working from home on a rota system.

Responsibilities

• Have a positive approach and a can-do attitude. You\'ll need to be open to change and not be afraid to take on challenges.
• Have flexibility and the ability to adapt across teams and processes. Demonstrate flexibility in thinking and the ability to adapt to new situations, including those outside your area.
• Work in a fast-paced, challenging environment with the customer at the heart of everything we do.
• Field calls from the public seeking assistance issuing or responding to their claim.
• Keep regular contact with court staff at processing sites throughout the country.
• Deliver customer query resolution across various customer contact channels. Maintain accuracy and timeliness across all channels.

Qualifications

• Successful candidates will be passionate about delivering excellent customer service, have previous customer service experience, and be able to work within a confidential environment.
• Ability to build excellent, long-term relationships with customers based on understanding their needs and meeting their expectations.
• Desire to review and improve personal skills and seek opportunities for growth.
• Good IT skills — demonstrable experience in using Outlook, Excel, and Word in an office environment.
• Flexible approach, revising plans and decisions in light of new information and changing circumstances, and dealing positively with organisational change.

Benefits

• The opportunity to join and work in the public sector.
• Learning and development opportunities to grow your career.
• Competitive salary of £12.53 per hour (Paid weekly).
• Up to 28 days per year (pro-rata) plus accrued holiday.
• Wide variety of flexible benefits and working options to suit your lifestyle.
• Full training and induction.

About Us

ManpowerGroup finds work for more than 100,000 people in the UK each year across a wide range of industries and skills. We are committed to gender parity and inclusion, and we work with organisations to support equality in education, gender and work.

Apply

By applying today, you can begin our onboarding process and gain experience with this government organisation. Brook Street supports the Armed Forces Covenant and guarantees to interview all candidates who are veterans or spouses/partners of military personnel, who meet all essential criteria for the vacancy. Brook Street is a Disability Confident Leader and holder of the Gold Award статус from the Defence Employer Recognition Scheme, and will offer you a guaranteed interview with a PSR Sourcer when applicable.

If you identify as a candidate with a disability or as a veteran or spouse/partner of military personnel, please reach out via the Brook Street website to register your interest and indicate the role you are interested in. We are committed to engaging with you. In cases of high volume of ex-military candidates, Brook Street will interview the best candidates from within that group.