Customer Service Representative

One Stop Stores Ltd; Milton Keynes; On-site; GBP 40,000 - 60,000; Full time

Job summary

A premium retail brand in the UK is seeking a Temporary Customer Service Representative to join their Head Office team. This role involves handling customer enquiries through various channels and ensuring efficient resolution of queries while maintaining high standards of service excellence. Candidates should possess customer service experience, excellent communication skills, and the ability to work both independently and collaboratively. This opportunity offers valuable experience within a high-end retail environment.

Benefits

Competitive hourly rate

Supportive and professional team environment

Valuable experience within a high-end retail business

Opportunity to work at the Head Office of a premium retail brand

Qualifications

• Previous customer service experience, ideally within retail or a premium brand.
• Excellent verbal and written communication skills.
• A calm, professional approach with strong problem-solving abilities.
• High attention to detail and strong organisational skills.
• The ability to work well both independently and as part of a team.

Responsibilities

• Handling customer enquiries via phone, email, and live chat.
• Resolving order, delivery, and returns queries efficiently and empathetically.
• Providing detailed product and brand information in line with our premium standards.
• Managing customer records accurately using internal systems.
• Escalating complex issues where necessary and following through to resolution.
• Ensuring all customer orders are processed and finalized in a timely, reliable and error-free manner.

Skills

Customer service experience

Verbal communication

Written communication

Problem-solving abilities

Organisational skills

Job description

Overview

My client are a premium retail brand known for exceptional quality, craftsmanship, and outstanding customer experience. Seeking a Temporary Customer Service Representative to support the Head Office team in Nottingham during a busy period. This is an excellent opportunity to join a fast‑paced, customer‑focused environment and represent a brand where service excellence is at the heart of everything they do.

Responsibilities

• Handling customer enquiries via phone, email, and live chat
• Resolving order, delivery, and returns queries efficiently and empathetically
• Providing detailed product and brand information in line with our premium standards
• Managing customer records accurately using internal systems
• Escalating complex issues where necessary and following through to resolution
• Ensuring all customer orders are processed and finalized in a timely, reliable and error‑free manner

Qualifications

• Previous customer service experience, ideally within retail or a premium brand
• Excellent verbal and written communication skills
• A calm, professional approach with strong problem‑solving abilities
• High attention to detail and strong organisational skills
• The ability to work well both independently and as part of a team

Benefits

• Competitive hourly rate
• Supportive and professional team environment
• Valuable experience within a high‑end retail business
• Opportunity to work at the Head Office of a premium retail brand