Customer Service Representative

Adecco (Portugal); Kendal; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Salary £26,000 p.a.

37 hours per week, Mon–Fri, early Fri

Travel potential between locations

Job summary

Adecco Group UK & Ireland in Kendal is seeking a Customer Services Representative to join a small, established team. The role focuses on customer order processing, tracking, and resolving stock and delivery issues for UK and European customers.

The successful candidate will manage orders, liaise with warehouses, and support sales colleagues, with occasional travel between locations and abroad as head offices are based in Austria.

Qualifications

• Excellent customer service and communication skills.
• Strong telephone manner and professional phone etiquette.
• Attention to detail and ability to stay organized.
• Willingness to learn and adapt as responsibilities change.

Responsibilities

• Enter customer orders and manage tracking through to delivery.
• Handle inquiries and resolve issues related to orders, stock, and delivery.
• Liaise with external warehouse providers and delivery companies.
• Support account managers with daily tasks and administration.
• Build and maintain relationships with external customers across the UK and Europe.
• Pick, pack and despatch sample and small orders from Kendal warehouse.
• Assist with stock takes and other office tasks as required.

Skills

Customer service

Communication

Excel

Word

Attention to detail

SAP

Teamwork

Driving licence

Problem solving

Tools

SAP

Microsoft Excel

Job description

Job Title: Customer Services Representative

Location: Kendal

Salary: £26,000

We are recruiting a full-time Customer Services Representative for a client based in Kendal, Cumbria. This office-based role supports customers, consumers, the sales team, the warehouse, and other internal partners across the UK and Europe. The position focuses on customer order processing, order tracking, and resolving stock and delivery issues, while also supporting wider customer service activities. The role is based within a small established team and may involve travel to other locations, with possible travel abroad because head offices are based in Austria.

What You Will Do?

• Enter customer orders and manage tracking through to final delivery.
• Handle customer enquiries and resolve issues related to orders, stock, and delivery.
• Liaise with external warehouse providers and delivery or haulage companies.
• Support account and produce managers with daily tasks and ongoing administration.
• Build and maintain strong relationships with external customers across the UK and Europe.
• Pick, pack, and despatch sample and small orders from the Kendal warehouse.
• Assist with stock takes and other associated office tasks as required.
• Carry out additional duties as the role and business develop over time.

Your Skills

• Excellent customer service and communication skills are essential for this role.
• Strong and polite telephone manner is required when handling customer contact.
• Computer literacy with good working knowledge of Excel and Word is necessary.
• Excellent attention to detail, with the ability to prioritize and stay organized.
• Analytical and proactive approach to solving problems in a customer service environment.
• Calm and helpful approach when dealing with internal and external customers.
• Ability to work with minimal supervision and manage your own workload effectively.
• Willingness to learn new skills and adapt as responsibilities change over time.
• Ability to work well within a small established team and contribute across the business.
• Clean driving licence is ideally required for travel between locations.
• Previous customer service experience is an advantage.
• Previous experience using SAP is desirable but not essential.

Benefits

• Salary: £26,000 per annum for a full-time position based in Kendal.
• Working hours: 37 hours per week, Monday to Friday, with an early Friday finish at 16:00.
• Office-based role within a small, established team in Kendal, Cumbria.
• Potential travel to other locations, with possible travel abroad as required.

Adecco Group UK & Ireland is an Equal Opportunities Employer.