Customer Support

Adecco Portugal; Stafford; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

28 days holiday

Contributory pension scheme

On-site parking facilities

Comprehensive training

Welcoming team atmosphere

Job summary

Adecco Group UK & Ireland is seeking a Customer Support Executive in Aldridge to handle customer interactions by phone and email, process orders, and resolve product inquiries. You will support trade and retail customers while updating records and driving sales through follow-ups.

The role requires strong organisation, a professional demeanour, and experience in customer service or sales administration; Sage or CRM familiarity is a plus. 28 days holiday plus pension and parking offered.

Qualifications

• Friendly, confident and professional demeanour.
• Excellent organisational skills with great attention to detail.
• Proficiency in Microsoft Office applications.
• Team‑oriented mindset with a positive attitude.
• Ability to manage a busy workload effectively.
• Experience in customer service or sales administration; familiarity with Sage or CRM is a plus.

Responsibilities

• Engaging with customers through phone and email communication.
• Processing customer orders with precision and care.
• Addressing product and order enquiries promptly.
• Providing support to both trade and retail customers.
• Following up on quotations and sales enquiries to drive sales.
• Maintaining accurate and up-to-date customer records.
• Collaborating closely with the purchasing, warehouse, and design teams.
• Offering general administrative support to the sales department.

Skills

Customer service

Organisational skills

Microsoft Office

Team player

Time management

Sales administration experience

Tools

Sage

CRM systems

Job description

Job Title: Customer Support Executive

Location: Aldridge, West Midlands

Contract Type: Permanent

Annual Salary: 27,000

Working Pattern: Full Time (09:00-17:00, Monday-Friday)

The Role:

As a Customer Support Executive, your responsibilities will include:

• Engaging with customers through phone and email communication.
• Processing customer orders with precision and care.
• Addressing product and order enquiries promptly.
• Providing support to both trade and retail customers.
• Following up on quotations and sales enquiries to drive sales.
• Maintaining accurate and up-to-date customer records.
• Collaborating closely with the purchasing, warehouse, and design teams.
• Offering general administrative support to the sales department.

About You:

The ideal candidate will possess:

• A friendly, confident, and professional demeanour.
• Exceptional organisational skills and great attention to detail.
• Proficiency in Microsoft Office applications.
• A team-oriented mindset with a positive attitude.
• The ability to manage a busy workload effectively.
• Previous experience in customer service or sales administration; familiarity with Sage or CRM systems is a plus, though not essential.

Benefits:

Our client values its employees and offers a range of enticing perks, including:

• 28 days of holiday (inclusive of bank holidays).
• Contributory pension scheme.
• On-site parking facilities.
• Comprehensive training and ongoing support.
• A welcoming team atmosphere and a modern working environment.

The Adecco Group UK & Ireland is an Equal Opportunities Employer.