Customer Fulfilment Coordinator (German Speaking)

Gap Personnel Limited; Blackburn; Hybrid; GBP 34,000 - 38,000; Full time

Benefits offered by this job

Hybrid working

Flexible start/finish times

Small, supportive team

Career development opportunities

Job summary

Gap Personnel Limited in Blackburn is seeking a German-speaking Customer Fulfilment Coordinator to manage the full order lifecycle from receipt to delivery. You will liaise with German-speaking colleagues and warehouses, ensuring accurate, timely fulfilment and excellent customer relations.

Fluent German is essential; a hybrid working arrangement is available with a competitive salary (£34,000–£38,000) and flexible start/finish times.

Qualifications

• Fluent German language skills, both written and spoken.
• Previous experience in customer fulfilment, order processing, customer coordination, customer service or supply chain administration.
• Strong organisational skills with the ability to manage multiple tasks and priorities.
• Excellent communication and relationship-building skills.
• High level of attention to detail and accuracy.
• Confident using Microsoft Office and order management systems.
• A proactive and solutions-focused approach.
• Comfortable working both independently and as part of a small team.

Responsibilities

• Manage customer orders from initial placement through to successful delivery.
• Coordinate stock availability and order fulfilment across multiple warehouse locations, including Germany.
• Maintain regular communication with customers regarding order updates and delivery timescales.
• Work closely with warehouse, logistics and supply chain teams to resolve any order-related issues.
• Process and update orders accurately within internal systems.
• Investigate and resolve customer queries relating to orders, deliveries and stock.
• Ensure high levels of customer satisfaction through efficient order management.
• Support continuous improvement of fulfilment processes and procedures.

Skills

German fluency

Order processing

Customer fulfilment

Communication

Organisational skills

Tools

Microsoft Office

Order management systems

Job description

We are currently recruiting for aGerman-Speaking Customer Fulfilment Coordinator to join a busy and supportive team based in Blackburn.

This is not a traditional customer service role. Instead, the position is focused on managing customer orders from receipt through to delivery, ensuring a seamless fulfilment process while coordinating closely with customers, internal departments and warehouse operations, including our Germany-based warehouse.

You will be responsible for overseeing the entire order lifecycle, ensuring products are delivered accurately and on time while maintaining excellent customer relationships. Fluent German language skills are essential, as regular communication with German-speaking colleagues and stakeholders will form a key part of the role.

Location: Blackburn (Hybrid Working Available)
Salary: £34,000 - £38,000 per annum
Hours: Monday to Thursday 08:30 - 16:30, Friday 08:30 - 16:00
Flexible Hours Available: 07:30 - 15:30

Key Responsibilities

• Manage customer orders from initial placement through to successful delivery.
• Coordinate stock availability and order fulfilment across multiple warehouse locations, including Germany.
• Maintain regular communication with customers regarding order updates and delivery timescales.
• Work closely with warehouse, logistics and supply chain teams to resolve any order-related issues.
• Process and update orders accurately within internal systems.
• Investigate and resolve customer queries relating to orders, deliveries and stock.
• Ensure high levels of customer satisfaction through efficient order management.
• Support continuous improvement of fulfilment processes and procedures.

Requirements

• Fluent German language skills, both written and spoken.
• Previous experience in customer fulfilment, order processing, customer coordination, customer service or supply chain administration.
• Strong organisational skills with the ability to manage multiple tasks and priorities.
• Excellent communication and relationship-building skills.
• High level of attention to detail and accuracy.
• Confident using Microsoft Office and order management systems.
• A proactive and solutions-focused approach.
• Comfortable working both independently and as part of a small team.

What We Offer

• Competitive salary of £34,000 - £38,000 depending on experience.
• Hybrid working arrangement.
• Flexible start and finish times.
• Supportive working environment within a small, close-knit team.
• Opportunity to develop within a growing business.
• Long-term career prospects and professional development opportunities.