Customer Care Representative

Pertemps Bond; Bedford; Híbrido; GBP 28.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid working

Career development

Competitive salary

Descripción de la vacante

Pertemps Bond is hiring a Customer Care Representative to join a busy Supply Chain team in a manufacturing environment. The role involves handling orders, delivering excellent customer service, and coordinating with sales and internal teams.

The position offers a hybrid working pattern and a 36-hour week. You will maintain customer records in the ERP system, support international shipments, and strive for process improvements in a dynamic, international business focused on sustainable packaging

Formación

• Strong IT skills, including Microsoft Office applications.
• Excellent customer service skills and ability to build long-lasting relationships.
• Proactive approach to identifying customer needs and resolving issues.

Responsabilidades

• Manage customer orders from receipt to delivery.
• Provide prompt support via phone and email.
• Handle enquiries about products, pricing, delivery schedules and accounts.
• Investigate and resolve complaints in a timely manner.
• Maintain pricing information per agreements and terms.
• Support Sales with administrative tasks and quick responses.
• Be primary contact for internal and external customers on supply chain matters.
• Ensure customer records are up to date in the ERP system.
• Coordinate international shipments and assist with customs compliance.
• Provide cover for colleagues during absences.

Conocimientos

Customer service

IT skills

Microsoft Office

Communication skills

Interpersonal skills

Problem solving

Organisational skills

Resilience under pressure

Proactive approach

Teamworking

Educación

A Levels / Baccalaureate / Degree level

Herramientas

ERP system

Descripción del empleo

Customer Care Representative

Salary: £28,000 - £30,000 per annum

Full Time | 36 Hours Per Week - Opportunity to Work from Home on Fridays

Are you passionate about delivering exceptional customer service and building strong client relationships? We are seeking a proactive and customer-focused Customer Care Representative to join a busy Supply Chain team within a well-established manufacturing organisation specialising in innovative and sustainable food packaging solutions.

This is an exciting opportunity to join a growing international business where customer satisfaction, continuous improvement, and teamwork are at the heart of everything they do.

The Role

The RoleAs a Customer Care Representative, you will act as a key link between customers, sales teams, and internal departments, ensuring orders are processed accurately and delivered efficiently while providing a first-class customer experience.

Key Responsibilities

• Manage customer orders from receipt through to delivery, ensuring a smooth and efficient process.
• Provide prompt, professional, and effective customer support via phone and email.
• Handle customer enquiries regarding products, pricing, delivery schedules, and account information.
• Investigate and resolve customer complaints and issues in a timely manner.
• Maintain accurate pricing information in line with commercial agreements and negotiated terms.
• Support the Sales team by responding quickly to requests and providing administrative assistance.
• Serve as a primary point of contact for both internal and external customers on supply chain and order-related matters.
• Ensure customer records and account information are kept up to date within the ERP system.
• Coordinate international shipments and support customs compliance requirements.
• Provide cover and support for colleagues and management during periods of absence.
• Contribute ideas and initiatives that enhance processes, improve efficiency, and add value for customers.

About You

To be successful in this role, you will have:

• A good standard of education, ideally A Levels, Baccalaureate, Degree level, or equivalent.
• Strong IT skills, including Microsoft Office applications, with the ability to learn new systems quickly.
• Previous experience working with an ERP system (desirable).
• Excellent customer service skills with the ability to build long-lasting relationships.
• A proactive approach to identifying customer needs and resolving issues before they escalated.
• Strong communication and interpersonal skills with a friendly, professional manner.
• The ability to remain calm and resilient when working under pressure.
• Excellent organisational, planning, and problem-solving abilities.
• A methodical and accurate approach to managing workloads and meeting deadlines.
• The ability to work both independently and collaboratively within a team environment.
• A positive, flexible, and self-motivated attitude with a willingness to support the business when required.

What's on Offer?

• Competitive salary of £28,000 - £30,000 per annum
• Hybrid working arrangement with potential to work from home on Fridays
• 36-hour working week
• Opportunity to join a supportive and collaborative team
• Career development within a growing international organisation
• Dynamic and fast-paced working environment