Customer Service Representative

Copart UK Limited; Chester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading vehicle auction company is seeking a Customer Service Advisor for their Chester Operation Centre. This role involves managing inbound and outbound calls, assisting customers with queries, and performing administrative tasks. The ideal candidate should demonstrate excellent customer service abilities, clear communication skills, and strong attention to detail. Benefits include a healthcare cash plan, pension scheme, and generous holiday allowance.

Benefits

23 days of holiday plus bank holidays

Paid day for charity volunteering

Healthcare Cash Plan

Workplace pension scheme

Discounted share purchase

Cycle to Work Scheme

Life insurance coverage

Exclusive discounts on purchases

Qualifications

• Excellent customer service skills are essential.
• Strong written and verbal communication abilities.
• Attention to detail is crucial for this role.

Responsibilities

• Respond to high volume inbound and outbound calls.
• Assist members and private traders with sales queries.
• Provide administrative support related to documentation.

Skills

Excellent customer service

Clear communication skills

Strong attention to detail

IT literate

Adaptable and multi-tasking

Teamwork

Job description

We're currently looking for a Customer Service Advisor to join our team at our Chester Operation Centre, CH5 2QZ.

Our Customer Service Advisors are a dedicated team that are crucial to our operation, who promptly respond to high volume inbound and outbound calls from our customers, while maintaining our Service Level Agreements and timeframes.

They also assist our members and private traders with sales and return queries and provide administrative duties associated with documentation and compliance.

What we need from you :

• Excellent customer service
• Great, clear communication skills, both written and verbal
• Strong attention to detail
• IT literate
• Adaptable, with the ability to multi-task in a fast-paced environment
• Able to work as part of a team

What we offer you in return :

• Monday to Friday 8am - 5pm
• Time For You : Relax with 23 days of holiday plus bank holidays, and an extra day for a personal special occasion.
• Give Back : Receive a paid day to volunteer for a charity of your choice.
• Health & Wellness : Healthcare Cash Plan, allowing you to claim cash back on a range of healthcare products and services including dental, optical, chiropody, and specialist consultations, tests, and scans and Virtual GP access.
• Your Future : Join our contributory workplace pension scheme for financial security.
• Investment : Purchase shares in our global company at a discounted rate.
• Fitness & Health : Save money while commuting with our Cycle to Work Scheme and access fitness videos and gym discounts.
• Life Assurance : Enjoy peace of mind with our life insurance coverage.
• Exclusive Discounts : Access our deals hub for savings on everyday purchases and family activities