Customer Service Representative

IT Recruitment Solutions; Brighton; Hybrid; GBP 30,000 - 32,000; Full time

Benefits offered by this job

Private healthcare

Pension

Generous holiday allowance

Training and progression

Supportive team

Job summary

IT Recruitment Solutions Ltd in Brighton is seeking a Customer Service Representative to own customer enquiries, renewals, and commercial processes in a newly created role. You will join a friendly team, manage CRM, and take ownership of improving processes.

The role is on-site for the first 3 months, then hybrid, with a salary around £30k-£32k and private healthcare, pension and holiday benefits. Based locally to Brighton is essential.

Qualifications

• Experience in Customer Service, sales support, sales administration or account management.
• Friendly, professional telephone manner and strong data accuracy.
• Good Excel skills and confidence working with numbers.

Responsibilities

• Handle inbound enquiries and manage customer meetings.
• Coordinate renewals and ensure opportunities are followed through.
• Maintain the CRM and prepare quotations.
• Support commercial reporting and data accuracy.
• Avoid cold calling and focus on customer relationships and processes.
• Work with senior management and shape this new role.

Skills

Customer service

Sales support

Organisational skills

Attention to detail

Excel skills

Proactive attitude

B2B/tech experience

Tools

CRM systems

CRM software

Job description

Customer Service Representative sought to join an established and growing B2B services business based in the Brighton & Hove area.

This is a newly created position offering the chance to take ownership of customer enquiries, contract renewals and commercial processes. You'll join a friendly team where your ideas are welcomed and you'll have the freedom to improve how things are done.

** Please note - this role is only suitable for candidates within commutable distance of Brighton. The role is 5-days on site for the first 3 months and then hybrid after that so you MUST be based locally! **

As a Customer Service Representative, you'll manage inbound enquiries, arrange customer meetings and ensure opportunities are followed through. You'll also maintain the CRM, coordinate renewals, prepare quotations and support commercial reporting.

There's no cold calling or individual sales targets. This is about organisation, customer relationships and making sure nothing gets missed!

What we're looking for:

• Experience in Customer Service, sales support, sales administration, account management or a similar role
• A friendly and professional telephone manner
• Confident using CRM systems and maintaining accurate customer data
• Strong organisational skills and attention to detail
• Good Excel skills and confidence working with numbers
• Someone proactive who enjoys improving processes and taking ownership
• B2B services or technology experience would be advantageous

What's on offer?

• Circa £30k-£32k salary and hybrid working
• Flexible hours and generous holiday allowance
• Private healthcare, pension and additional benefits
• Training, progression and a supportive team

The Customer Service Representative will work closely with senior management and have the opportunity to help shape this new position. You'll be trusted to manage your own workload and contribute ideas that genuinely improve the business.

If you're a Customer Service Representative, Sales Support Executive or Customer Support specialist, based local to the Brighton area and looking for more responsibility and variety without the pressure of sales targets, we'd love to hear from you.

Customer Service Representative, Sales Support Executive | Sales Administrator | Sales Operations | CRM Administrator | Commercial Support | Customer Renewals | Brighton | Full Time