Customer Service Executive

Sanderson Recruitment Plc; Crawley; Hybrid; GBP 23,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Generous pension scheme

Healthcare and wellbeing support

Life assurance and income protection

Hybrid working arrangements

Generous family-friendly policies

Ongoing training, professional dev. &/

Study support

Wellbeing and lifestyle benefits

Social events and engagement

Clear career progression

Job summary

Sanderson Recruitment Plc in Crawley is seeking a Customer Service Executive to deliver outstanding support across telephone, email, webchat and written channels. You will resolve queries, tailor solutions to individual needs and support customers throughout their journey within a collaborative team.

The role emphasises clear communication, accuracy and a proactive approach in a regulated environment, with genuine opportunities for development and progression.

Qualifications

• Previous customer service experience within a regulated environment.
• Excellent verbal and written communication skills.
• The ability to explain complex information in a simple and easy-to-understand way.
• A strong customer-focused mindset with a passion for delivering positive outcomes.
• Excellent attention to detail and numerical accuracy.
• The ability to remain calm and resilient in a fast-paced environment.
• Strong organisational skills and the ability to manage multiple priorities.
• A proactive and self-motivated approach to work.

Responsibilities

• Handling customer enquiries via telephone, email, webchat and written correspondence.
• Providing clear, accurate and professional information to customers.
• Understanding customer needs and delivering tailored solutions.
• Managing a wide range of customer requests and queries efficiently.
• Working collaboratively with colleagues to achieve team and service objectives.
• Ensuring all customer interactions are handled accurately and in line with regulatory and service standards.
• Supporting continuous improvements to customer service processes.
• Maintaining accurate records and documentation.
• Contributing positively to team meetings and knowledge-sharing activities.

Skills

Customer service experience

Communication skills

Regulated environment experience

Attention to detail

Organisational skills

Problem solving

Job description

Customer Service Executive

Location: Crawley (Hybrid Working)
Salary: Competitive + Excellent Benefits

The Opportunity

Are you passionate about delivering outstanding customer service? Do you enjoy helping customers, solving problems and making a real difference with every interaction?

We're looking for Customer Service Executives to join a highly regarded organisation where you'll play a key role in supporting customers throughout their journey. This is an excellent opportunity to join a collaborative team environment with genuine opportunities for development and progression.

The Role

As a Customer Service Executive, you'll provide exceptional support to customers, ensuring every interaction is professional, helpful and tailored to individual needs.

You'll handle a variety of enquiries across multiple communication channels while working closely with colleagues to deliver the highest levels of customer service and meet key service standards.

Key responsibilities:

• Handling customer enquiries via telephone, email, webchat and written correspondence.
• Providing clear, accurate and professional information to customers.
• Understanding customer needs and delivering tailored solutions.
• Managing a wide range of customer requests and queries efficiently.
• Working collaboratively with colleagues to achieve team and service objectives.
• Ensuring all customer interactions are handled accurately and in line with regulatory and service standards.
• Supporting continuous improvements to customer service processes.
• Maintaining accurate records and documentation.
• Contributing positively to team meetings and knowledge-sharing activities.

About You

We're looking for individuals who genuinely enjoy helping customers and take pride in delivering a first-class service.

You'll ideally have:

• Previous customer service experience within a regulated environment.
• Excellent verbal and written communication skills.
• The ability to explain complex information in a simple and easy-to-understand way.
• A strong customer-focused mindset with a passion for delivering positive outcomes.
• Excellent attention to detail and numerical accuracy.
• The ability to remain calm and resilient in a fast-paced environment.
• Strong organisational skills and the ability to manage multiple priorities.
• A proactive and self-motivated approach to work.

What's On Offer

• Competitive salary.
• Generous pension scheme.
• Healthcare and wellbeing support.
• Life assurance and income protection benefits.
• Hybrid working arrangements.
• Generous family-friendly policies.
• Ongoing training, professional development and study support.
• Additional wellbeing and lifestyle benefits.
• Social events and employee engagement activities.
• Clear opportunities for career progression within a growing organisation.

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.